Summary:
When opening a case, requesting an RMA, or generating a license key, you will be asked to provide the device serial number. This article provides guidelines for finding the serial number on various Juniper Networks Inc, products (Routers, Firewalls, IDP, NSR, Switches, UAC, AAA/802.1x, etc.). Included is the serial number format and related links.
Problem or Goal:
- I need my serial number to open a case.
- Where do I find the serial number for my device?
- Can I get the serial number using the WebUI / GUI?
- To open an RMA, I need the serial number, where is it?
The serial numbers are listed by Product categories, select from the following (also check out the Related Links listed at the bottom of the article):
Routers, Software and Juniper Developer Tools: - J-series
- M-series & T-series
- E-series
- ERX Series
- JUNOS Space
- JMF - Media Flow (VXA Series)
- JUNOS Pulse (Mobile Security Suite)
Switches
Security and Wireless Products: - SSL VPN
- Firewall, IDP, SRX, NSM, and NSR
- Security Threat Response Manager (STRM)
- MAG Series
- CX111
- AX Series
- WLC Series
- WLM Series
Identity, Policy, and Control: - Steel-Belted RADIUS (SBR)
- Odyssey (OAC)
- UAC
Application Acceleration and Time Synchronization: VoiceFlow:
Routers, Software and Juniper Developer Tools
| Product Line | Serial Number Format | Serial Number Location |
|---|
| Physical | Remote |
|---|
J-series
J-2300
J-4300/6300 | 10-Character code | Rear of Chassis | CLI:
show chassis hardware |
|---|
J-2320/2350
J-4350/6350 | 12-Character code | Rear of Chassis | CLI:
show chassis hardware |
|---|
M-series & T-series
M7i/M10i
M20/40e/160
T320, T640, T1600
G1, G10
TX-Matrix, TX-Matrix Plus | 5-Character code | Rear of Chassis | CLI:
show chassis hardware |
|---|
M-series
M120
MX-240/480/960 | 12-Character code | Side of Chassis | CLI:
show chassis hardware |
|---|
E-series
E-320 | 10-Character code | Side of Chassis | CLI:
show hardware |
|---|
ERX-series
ERX-310/705/710
ERX-1410/1440 | SRP IOA S/N
10-Character code | Rear of Chassis | CLI:
show hardware |
|---|
JUNOS Space
JA1500
MFA
SPC-VA | 16-Character Code | Bottom/side of Chassis | GUI:
Admin -> Manage Fabric
Select Node ->View Details |
|---|
JMF Media Flow Solution (VXA Series)
VXA1001
VXA1002
VXA2002
VXA2010
Software Only | 16-Character Code | ID label located near the ejector | CLI:
Show version
Host ID = Serial Number |
|---|
Junos Pulse
Mobile Security Suite | 16-Character Code | S/N is sent to the customer electronically
when they purchase their license key
Support Reference Number (RTUxxxxxxxxxxxxx) | N/A |
|---|
[Back to Top]Switches
| Product Line | Serial Number Format | Serial Number Location |
|---|
| Physical | Remote |
|---|
EX Series
EX 3200-24T
EX 3200-24P
EX 3200-48T
EX 3200-48P
EX 4200-24T
EX 4200-24P
EX 4200-48T
EX 4200-48P
EX 4200-24F | 12-Character code | Rear of Chassis | CLI:
show chassis hardware |
|---|
| EX8200 | | Refer to: KB13212 - Locating the Serial Number on an EX 8200 series Switch or Component |
|---|
QFX Series
QFX3500-48S-4Q
QFX3008
QFX3100
QFX-JS-DRCTR-BASE-US
QFX-JS-DRCTR-BASE-WW | 5-Character Code | Right side of the fan tray | CLI:
Show Chassis Hardware |
|---|
[Back to Top]Security Products
SSL
| Product Line | Serial Number Format | Serial Number Location |
|---|
| Physical | Remote |
|---|
Secure Access
RA-500/SA-700
SA 1000/2000
SA 2500/3000
SA 4000/4500
SA 5000/6000
SA 6500 | 16-Character code
(S/N & Hardware ID) | S/N: Rear of Chassis
HW ID: N/A | HW ID:
Log in as Admin. View System Configuration tab
WebUI:
Maintenance > System > Platform
(6.0 and above only) |
|---|
Firewall, IDP, NSM, NSR
| Product Line | Serial Number Format | Serial Number Location |
|---|
| Physical | Remote |
|---|
Firewall VPN Appliance
5GT/XP/XT NS25/50/204/208/HSC | 16-Character code | Rear of Chassis | CLI:
get sys
WebUI:
Home page > Device Information section |
|---|
SSG Series
SSG-5/20/140 SSG-520/550 | 16-Character Code | Rear of Chassis | CLI:
Main Unit “Get Sys” |
|---|
SSG Series
SSG-320M/350M
SSG-520M/550M | 12-Character Code | Rear of Chassis | CLI:
Main Unit “Get Sys”
Modules “Get Chassis” |
|---|
Firewall VPN Systems
NS-500/1000
NS-5200/5400
ISG-1000/2000
| 16-Character code | Rear of Chassis | CLI:
Base unit - get sys
Modules - get chassis
WebUI:
Base unit only - Home page > Device Information section |
|---|
ISG Platform w/ IDP Modules
IDP-ISG1K
IDP-ISG2K | 16-Character code | Rear of Chassis | CLI:
Base unit - get sys
Modules - get chassis
NSM:
Edit the device > Network > Chassis |
|---|
NSM Software
NSM 2007.x | 16-Character code | Located on a label included with the purchase of the product | N/A |
|---|
NSM Appliance
NSMXpress
NSM-HA
NSM-CM | 16-Character code | Rear of Chassis | CLI:
dmidecode |
|---|
IDP
IDP-10/50/75/100
IDP-200/250/500
IDP-600/800/1000
IDP-1100/8200 | 16-Character code | Rear of Chassis | CLI:
# scio getsystem. |
|---|
SRX
SRX100
SRX200
SRX500
SRX600
AppSecure Feature | 12-Character Code | Right Side of Chassis | CLI:
Show Chassis Hardware |
|---|
| NetScreen-Remote (NSR) | 16-Character code | Located on the Registration Card included in the software jewel case | N/A |
|---|
MAG Series
MAG4610 SA
MAG6610 SA
MAG6611 SA
MAG6610 CMC-SA
MAG6611 CMC-SA
MAG2600 IC
MAG4610 IC
MAG6610 IC
MAG6611 IC
MAG6610 CMC-IC
MAG6611 CMC-IC | 16-Character Code | Back of Chassis | CLI:
Show Chassis Hardware |
|---|
| MAG2600 SA | 16-Character Code | Bottom of Chassis | CLI:
Show Chassis Hardware |
|---|
CX111-Series
CX111-SSG
CX111-SRX100
CX111-SRX210
CX111-SRX240
CX111-SRX650
CX111-J2320
CX111-J2350
CX111-4350
CX111-6350
CX111-3G-Bridge | 12-Character Code | Bottom of Chassis | N/A |
|---|
AX-Series
AX411 | 12-Character Code | Bottom of Chassis | N/A |
|---|
WLA Series
WLA522, WLA522E
WLA432, WLA632
MP-71, MP-82, MP-371
MP-372, MP-422, MP-432
MP-522, MP-522E, MP-620
MP-622, MP632 | 10-Character Code | Bottom of the AP | CLI:
“enable” -> enter password
At Console Prompt -> type “show ap config <ap #> |
|---|
WLC Series
WLC2, WLC8, WLC8R
WLC800R, WLC880R
WLC2800
MX-8, MX-16, MX-200
MX-216, MX-400, MX-800R
MX-2800, MXR-2 | 10-Character Code | Bottom of Controller | CLI:
“show system” |
|---|
Wireless LAN Mgmt
RingMaster
RingMaster Global
WLM1200-UMSP | 10-Character Code | N/A | RingMaster Java Client
Login -> Configuration
Left Pane -> Highlight Controller -> S/N in center |
|---|
Security Threat Response Manager (STRM)
| Product Line | Serial Number Format | Serial Number Location |
|---|
| Physical | Remote |
|---|
STRM
STRM 500
STRM 2500
STRM 5000 | 16-Character code | Rear of Chassis | CLI:
dmidecode |
|---|
[Back to Top]Identity, Policy, and Control
| Product Line | Serial Number Format | Serial Number Location |
|---|
| Physical | Remote |
|---|
| SBR & OAC Software | 16-Character code | S/N sent electronically when a license key is purchased
OR
Enter the license string in the Find Licenses section.
The serial number is the Support Reference Number (FULL keys only) | N/A |
|---|
SBR Appliances
EE
GE | 14-Character code | Rear of Chassis | WebUI:
Admin Tool > Status page |
|---|
UAC
IC 4000/6000 | 16-Character code | Rear of Chassis | WebUI:
Console > IVE |
|---|
[Back to Top]Application Acceleration
| Product Line | Serial Number Format | Serial Number Location |
|---|
| Physical | Remote |
|---|
WX Series
WX-15/20/50/55 WX-60/80/100
WXC-250/500/590
WXC-1800
WXC-2600/3400
CMS | 10-Character code | Rear of Chassis | CLI:
show license
WebUI:
Help > About
Setup > License Key |
|---|
DX Series
DX-3200/3250/3280
DX-3600/3650
DX-3670/3680 | 16-Character code
(Legacy devices have a 4 character code) | Rear of Chassis | CLI:
show license
or
show server factory M |
|---|
TCA Series
TCA6000
TCA6500
TCA8000
TCA8500 | 16-Character code
PPCCRRLYYMMXXXXX
PP - Product Family
(C2 = TCA8000/8500)
(B6/B7 = TCA6000/6500)
CC – Product Code/Model
(10/15/20/25 = TCA8500-DC)
(30/35 = TCA8500-AC)
(10/15 = TCA6000/6500)
RR – Product Platform/Rev
(01 – 99 = Prototype Release)
(AA – ZZ = Production Release)
L – Manufacturing Location
(1 = Brilliant Te4lecommunication)
(2 = Proto Services, inc)
(3 = Whizz Systems)
(4 = Inpaq Technology)
(5 = Victron)
YY – Build Yield
MM – Build Month
XXXXX – Numeric S/N
(00001 – 99999) | Rear of Chassis / Underside | WebUI
Status > System
CLI
Sho sysinfo
|
|---|
[Back to Top]VoiceFlow
| Product Line | Serial Number Format | Serial Number Location |
|---|
| Physical | Remote |
|---|
VoIP
VF 200/1000
VF 1000e
VF 3000/4000 | SW S/N:
10-Character code
(KGR1-xxxxxx)
Hardware Platform
VF3000:
17 Characters
(KGR3-xxxxxxxxxxxxx)
VF1000:
11 Characters
(KGR1-xxxxxxx)
VF4000:
16 Characters
(xxxxxxxxxxxxxxxx)
VF1000E:
16 Characters
(xxxxxxxxxxxxxxxx) | Software:
N/A
Hardware:
VF3000 - Chassis Back
VF1000 - Chassis Bottom
VF4000 - Chassis Rear Panel
VF1000E - Right Side of Chassis | Software:
CLI:
show serial-number
Hardware:
N/A |
|---|
[Back to Top]
Related Links:
I am trying to download software for my NetScreen-Remote Client. How to find IDP sensor serial number via software?How to register the WX Central Management System (CMS) Serial Number? How to retrieve Serial Number (S/N) on the EX-series switches [NSM] How to determine Serial Number for security modules and other cards / blades via NSM How do I find the IDP license and NSM serial number for the ISG upgrade kit (IKT)How to: Check the serial numbers of all modules in NetScreen-500 How do I search all serial numbers under my account?
Licensing & Contracts
Related Links:
[KB11364] Show KB Properties
[KB11364] Hide KB Properties
