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How can I find the serial number for my Juniper Networks device?

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Categories:
Knowledge Base ID: KB11364
Last Updated: 17 Apr 2014
Version: 15.0

Summary:
When opening a case, requesting an RMA, or generating a license key, you will be asked to provide the device serial number.  This article provides guidelines for finding the serial number on various Juniper Networks Inc, products (Routers, Firewalls, IDP, Switches, UAC, AAA/802.1x, etc.).  Included is the serial number format  and related links.

Problem or Goal:
  • I need my serial number to open a case.
  • Where do I find the serial number for my device? 
  • Can I get the serial number using the WebUI / GUI?
  • To open an RMA, I need the serial number, where is it?

Cause:

Solution:
The serial numbers are listed by Product categories, select from the following (also check out the Related Links listed at the bottom of the article):
Routers, Software and Juniper Developer Tools:
  • J-series
  • M-series, MX-series, & T-series
  • E-series
  • ERX Series
  • JUNOS Space
  • JMF - Media Flow (VXA Series)
  • JUNOS Pulse (Mobile Security Suite)

Switches

  • EX-series
  • QFX Series
Security and Wireless Products:
  • SSL VPN
  • Firewall, IDP, SRX, NSM and NSR
  • Security Threat Response Manager (STRM)
  • MAG Series
  • CX111
  • AX Series
  • WLC Series
  • WLM Series
Identity, Policy, and Control:
  • Steel-Belted RADIUS (SBR)
  • Odyssey (OAC)
  • UAC
Application Acceleration and Time Synchronization:
  • WX / WXC
  • DX
  • TCA Series
VoiceFlow:
  • VF series

            Junos_Application_Software__JAS_
  • Junoshpere
  • Media Flow Solution
  • MVO
  • MX-Series Mobility
  • Telchemy                
          Platform_Systems_Group__PSG_
  • AIM Software
  • BX-Series
  • C-Series
  • CTP
  • JRIM
  • LN Series
  • PTX-Series        

Routers, Software and Juniper Developer Tools


Product Line

Serial Number Format

Serial Number Location
Physical Remote
J-series
J-2300
J-4300/6300
10-Character code Rear of Chassis CLI:
show chassis hardware
J-2320/2350
J-4350/6350
12-Character code Rear of Chassis CLI:
show chassis hardware
M-series, MX-series & T-series
M7i, M10i
M20, M40e, M160
MX5, MX10, MX40, MX80, MX104
T320, T640, T1600
G1, G10
TX-Matrix, TX-Matrix Plus
5-Character code Rear of Chassis for all
except MX104, which is top front left of chassis
CLI:
show chassis hardware
M-series & MX-series
M120
MX240, MX480,
MX960, MX2010, MX2020
12-Character code Side of Chassis CLI:
show chassis hardware
E-series
E-320
10-Character code Side of Chassis CLI:
show hardware
ERX-series
ERX-310/705/710
ERX-1410/1440
SRP IOA S/N
10-Character code
Rear of Chassis
Junos Space
JA1500/SPC1500 (Appliance)
16-Character Code Bottom/side of Chassis GUI:
Admin -> Manage Fabric
Select Node ->View Details

Single Node: Platform / Administration / Fabric. From there, double click on the node to see the details
Junos Space
MFA (Media Flow Activate)
14-Character Code
Junos Space
SPC-VA
(Virtual Control Application)
16-Character Code S/N are sent to the customer electronically when they purchase the software
Media Flow Solution (VXA Series)
VXA1001
VXA1002
VXA2002
VXA2010
Software Only
16-Character Code ID label located near the ejector CLI:
Show version
Host ID = Serial Number
Junos Pulse
Mobile Security Suite
16-Character Code S/N is sent to the customer electronically
when they purchase their license key
Support Reference Number (RTUxxxxxxxxxxxxx)
N/A
[Back to Top]

Switches

Product LineSerial Number FormatSerial Number Location
PhysicalRemote
EX Series
EX 2200
EX 3200
EX 3300
EX 4200
EX 4500
EX 6210
EX 8200
EX 8208
EX 8216
EX-XRE-200
(All Versions)
12-Character codeRear left side of ChassisCLI:
show chassis hardware
EX 2500 12-Character CodeBottom of ChassisCLI
Show sys-info

Refer to KB13212 - Locating the Serial Number on an EX 8200 series Switch or Component
QFX Series
QFX3500-48S-4Q
QFX3008
QFX3100
QFX-JS-DRCTR-BASE-US
QFX-JS-DRCTR-BASE-WW
5-Character Code
Right side of the fan tray
CLI:
Show Chassis Hardware
[Back to Top]

Security Products

SSL

Product Line Serial Number Format Serial Number Location
Physical Remote
Secure Access
RA-500/SA-700
SA 1000/2000
SA 2500/3000
SA 4000/4500
SA 5000/6000
SA 6500
16-Character code
(S/N & Hardware ID)
S/N: Rear of Chassis
HW ID: N/A
HW ID:
Log in as Admin. View System Configuration tab

WebUI:
Maintenance > System > Platform
(6.0 and above only)
br />

Firewall,  IDP, NSM, NSR

Product Line Serial Number Format Serial Number Location
Physical Remote
Firewall VPN Appliance
5GT/XP/XT NS25/50/204/208/HSC
16-Character code Rear of Chassis CLI:
get sys

WebUI:
Home page > Device Information section
SSG Series
SSG-5/20/140 SSG-520/550
16-Character Code Rear of Chassis CLI:
Main Unit “Get Sys”
SSG Series
SSG-320M/350M
SSG-520M/550M
12-Character Code Rear of Chassis CLI:
Main Unit “Get Sys”
Modules “Get Chassis”
Firewall VPN Systems
NS-500/1000
NS-5200/5400
ISG-1000/2000
16-Character code Rear of Chassis CLI:
Base unit - get sys
Modules - get chassis

WebUI:
Base unit only - Home page > Device Information section
ISG Platform w/ IDP Modules
IDP-ISG1K
IDP-ISG2K
16-Character code Rear of Chassis CLI:
Base unit - get sys
Modules - get chassis

NSM:
Edit the device > Network > Chassis
NSM Software
NSM 2007.x
NSM 2008.X
NSM 2009.X
NSM 2010.X
16-Character code Located on a label included with the purchase of the product N/A
NSM Appliance
NSMXpress
NSM-HA
NSM-CM
16-Character code Rear of Chassis CLI:
dmidecode
IDP
IDP-10/50/75/100
IDP-200/250/500
IDP-600/800/1000
IDP-1100/8200
16-Character code Rear of Chassis CLI:
# scio getsystem.
SRX
SRX100
SRX110
SRX200
SRX500
SRX600
AppSecure Feature
12-Character Code Right Side of Chassis CLI:
Show Chassis Hardware
NetScreen-Remote (NSR) 16-Character Code Rear of Chassis CLI
Main Unit “Get Sys”
Modules “Get Chassis”
MAG Series
MAG2600 SM160/360
MAG4610
MAG4611
MAG6610 SM160/360
MAG6611 SM160/360
16-Character Code Back of Chassis Admin Web GUI
Maintenance > System > Platform

CMC Web GUI
(Dashboard > Select MAG-SMXXX to view details

Serial Console
Serial Console to the product, the Serial number will appear prior to showing menu option:

Ex:
Welcome to the Juniper Networks Junos Pulse Secure Access Service Serial Console!


Current version: 8.0R1:Internal (build 27535)
Rollback version: 7.4R3 (build 25351)
Reset version: 4.1R1 (build 17057)

Licensing Hardware ID: 027xxxxxxxxxxxxxx
Serial Number: 027xxxxxxxxxxxxxx
 
MAG2600 SA Bottom of Chassis
MAG6610 CMC
MAG6611 CMC
Back of Chassis CLI:
"show chassis hardware"
CX111-Series
CX111-SSG
CX111-SRX100
CX111-SRX210
CX111-SRX240
CX111-SRX650
CX111-J2320
CX111-J2350
CX111-4350
CX111-6350
CX111-3G-Bridge
12-Character Code Bottom of Chassis N/A
AX-Series
AX411
12-Character Code Bottom of Chassis N/A
WLA Series
WLA522, WLA522E
WLA432, WLA632
MP-71, MP-82, MP-371
MP-372, MP-422, MP-432
MP-522, MP-522E, MP-620
MP-622, MP632
12-Character Code Bottom of the AP CLI:
“enable” -> enter password
At Console Prompt -> type “show ap config <ap #>
WLC Series
WLC2, WLC8, WLC8R
WLC800R, WLC880R
WLC2800
MX-8, MX-16, MX-200
MX-216, MX-400, MX-800R
MX-2800, MXR-2
12-Character Code Bottom of Controller CLI:
“show system”
Wireless LAN Mgmt
RingMaster
RingMaster Global
WLM1200-UMSP
12-Character Code N/A RingMaster Java Client
Login -> Configuration
Left Pane -> Highlight Controller -> S/N in center

Security Threat Response Manager (STRM)


Product Line Serial Number Format Serial Number Location
Physical Remote

STRM
STRM 500
STRM 2500
STRM 5000

16-Character code Rear of Chassis CLI:
dmidecode
[Back to Top]

Identity, Policy, and Control

Product Line Serial Number Format Serial Number Location
Physical Remote
SBR & OAC Software 16-Character code S/N sent electronically when a license key is purchased
OR
Enter the license string in the Find Licenses section.
The serial number is the Support Reference Number (FULL keys only)
N/A
SBR Appliances
EE
GE
14-Character code Rear of Chassis WebUI:
Admin Tool > Status page
UAC
IC 4000/6000
IC 4500/6500
16-Character code Rear of Chassis WebUI:
Console > IVE
[Back to Top]

Application Acceleration

Product Line Serial Number Format Serial Number Location
Physical Remote
WX Series
WX-15/20/50/55 WX-60/80/100
WXC-250/500/590
WXC-1800
WXC-2600/3400
CMS
10-Character code Rear of Chassis CLI:
show license

WebUI:
Help > About
Setup > License Key
DX Series
DX-3200/3250/3280
DX-3600/3650
DX-3670/3680
16-Character code
(Legacy devices have a 4 character code)
Rear of Chassis CLI:
show license
or
show server factory M
TCA Series
TCA6000
TCA6500
TCA8000
TCA8500
16-Character code
PPCCRRLYYMMXXXXX
PP
- Product Family
(C2 = TCA8000/8500)
(B6/B7 = TCA6000/6500)
CC – Product Code/Model
(10/15/20/25 = TCA8500-DC)
(30/35 = TCA8500-AC)
(10/15 = TCA6000/6500)
RR – Product Platform/Rev
(01 – 99 = Prototype Release)
(AA – ZZ = Production Release)
L – Manufacturing Location
(1 = Brilliant Te4lecommunication)
(2 = Proto Services, inc)
(3 = Whizz Systems)
(4 = Inpaq Technology)
(5 = Victron)
YY – Build Yield
MM – Build Month
XXXXX – Numeric S/N
(00001 – 99999)
Rear of Chassis / Underside WebUI
Status > System
CLI
Sho sysinfo
[Back to Top]

VoiceFlow

Product Line Serial Number Format Serial Number Location
Physical Remote
VoIP
VF 200/1000
VF 1000e
VF 3000/4000
SW S/N:
10-Character code
(KGR1-xxxxxx)

Hardware Platform
VF3000:
17 Characters
(KGR3-xxxxxxxxxxxxx)

VF1000:
11 Characters
(KGR1-xxxxxxx)

VF4000:
16 Characters
(xxxxxxxxxxxxxxxx)

VF1000E:
16 Characters
(xxxxxxxxxxxxxxxx)
Software:
N/A

Hardware:
VF3000 - Chassis Back
VF1000 - Chassis Bottom
VF4000 - Chassis Rear Panel
VF1000E - Right Side of Chassis
Software:
CLI:
show serial-number

Hardware:
N/A
[Back to Top]

Junos Application Software (JAS)


Product Line

Serial Number Format

Serial number Location

Physical

Remote

Junoshpere
Junoshpher Lab
Junoshphere Classroom

14-Character Code SubReg Confirmation
Screen & Email from Junosphere Admin
NA

Media Flow Solution
VXA1001
VXA1002
VXA2002
VXA2010
Software Only

16-Character Code ID label located near the ejector CLI
Show version
Host ID = Serial Number

MVO
MX Traffic Controller
Media Optimizer
Media Flow Controller

14-Character Code SW Serial Number Certificate NA

MX-Series Mobility
MX240
MX480
MX960

12-Character Code Side of Chassis CLI
Show Chassis Hardware

Streamscope
eRM

14-Character Code SW Serial Number Certificate NA

Telchemy
TePM

14-Character Code SW Serial Number Certificate WebUI
System

WX Series
WX-15/20/50/55
WX-60/80/100
WXC-250/500/590
WXC-1800
WXC-2600/3400
CMS

10-Character Code Rear of Chassis GUI
Help →About
Setup →License Key
CLI
Show License

Platform Systems Group (PSG)

Product Line

Serial Number Format

Serial Number Location

Physical

Remote

AIM Software

16-Character Code Serial Number Certificate - Delivered electronically after purchase AIM main menu:
1.
Setting tab
2.
License Mgmt on the left navigation panel

BX-Series
BX-7000

12-Character Code Top Right Side CLI
Show Chassis Hardware

C-Series
C2000
C3000
C4000
C5000
C5000 NEBS

16-Character Code Rear of Chassis CLI
show system information

CTP
CTP1002,1004
CTP1008,1012
CTP2024,2056
CTPView

6 Character Code Rear of Chassis beside power plug CLI
N/A

JCS
JCS1200

6-Character Code Top of Chassis CLI
Info – T system

JRIM
(Route Insight Manager)
RIM5001

12-Character Code NA Console
Show Configuration

LN Series
LN1000-V
LN1000-V-RTM

12-Character Code Bottom of Chassis CLI
Show Chassis Hardware

PTX-Series
PTX5000

12-Character Code Upper Left Side of Chassis CLI
Show chassis hardware




Related Links:

I am trying to download software for my NetScreen-Remote Client.

How to find IDP sensor serial number via software?

How to register the WX Central Management System (CMS) Serial Number? How to retrieve Serial Number (S/N) on the EX-series switches

[NSM] How to determine Serial Number for security modules and other cards / blades via NSM

How do I find the IDP license and NSM serial number for the ISG upgrade kit (IKT)

How to: Check the serial numbers of all modules in NetScreen-500

How do I search all serial numbers under my account?

Purpose:
Licensing & Contracts

Related Links:

 

 

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