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How can I find the serial number for my Juniper Networks device?

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Categories:
Knowledge Base ID: KB11364
Last Updated: 17 May 2013
Version: 13.0

Summary:
When opening a case, requesting an RMA, or generating a license key, you will be asked to provide the device serial number.  This article provides guidelines for finding the serial number on various Juniper Networks Inc, products (Routers, Firewalls, IDP, NSR, Switches, UAC, AAA/802.1x, etc.).  Included is the serial number format  and related links.

Problem or Goal:
  • I need my serial number to open a case.
  • Where do I find the serial number for my device? 
  • Can I get the serial number using the WebUI / GUI?
  • To open an RMA, I need the serial number, where is it?

Solution:
The serial numbers are listed by Product categories, select from the following (also check out the Related Links listed at the bottom of the article):
Routers, Software and Juniper Developer Tools:
  • J-series
  • M-series & T-series
  • E-series
  • ERX Series
  • JUNOS Space
  • JMF - Media Flow (VXA Series)
  • JUNOS Pulse (Mobile Security Suite)

Switches

  • EX-series
  • QFX Series
Security and Wireless Products:
  • SSL VPN
  • Firewall, IDP, SRX, NSM, and NSR
  • Security Threat Response Manager (STRM)
  • MAG Series
  • CX111
  • AX Series
  • WLC Series
  • WLM Series
Identity, Policy, and Control:
  • Steel-Belted RADIUS (SBR)
  • Odyssey (OAC)
  • UAC
Application Acceleration and Time Synchronization:
  • WX / WXC
  • DX
  • TCA Series
VoiceFlow:
  • VF series



Routers, Software and Juniper Developer Tools

Product LineSerial Number FormatSerial Number Location
PhysicalRemote
J-series
J-2300
J-4300/6300
10-Character codeRear of ChassisCLI:
show chassis hardware
J-2320/2350
J-4350/6350
12-Character codeRear of ChassisCLI:
show chassis hardware
M-series & T-series
M7i/M10i
M20/40e/160
T320, T640, T1600
G1, G10
TX-Matrix, TX-Matrix Plus
5-Character codeRear of ChassisCLI:
show chassis hardware
M-series
M120
MX-240/480/960
12-Character codeSide of ChassisCLI:
show chassis hardware
E-series
E-320
10-Character codeSide of ChassisCLI:
show hardware
ERX-series
ERX-310/705/710
ERX-1410/1440
SRP IOA S/N
10-Character code
Rear of ChassisCLI:
show hardware
JUNOS Space
JA1500
MFA
SPC-VA
16-Character CodeBottom/side of ChassisGUI:
Admin -> Manage Fabric
Select Node ->View Details
JMF Media Flow Solution (VXA Series)
VXA1001
VXA1002
VXA2002
VXA2010
Software Only
16-Character CodeID label located near the ejectorCLI:
Show version
Host ID = Serial Number
Junos Pulse
Mobile Security Suite
16-Character CodeS/N is sent to the customer electronically
when they purchase their license key
Support Reference Number (RTUxxxxxxxxxxxxx)
N/A
[Back to Top]

Switches

Product LineSerial Number FormatSerial Number Location
PhysicalRemote
EX Series
EX 3200-24T
EX 3200-24P
EX 3200-48T
EX 3200-48P
EX 4200-24T
EX 4200-24P
EX 4200-48T
EX 4200-48P
EX 4200-24F
12-Character codeRear of ChassisCLI:
show chassis hardware
EX8200 Refer to: KB13212 - Locating the Serial Number on an EX 8200 series Switch or Component
QFX Series
QFX3500-48S-4Q
QFX3008
QFX3100
QFX-JS-DRCTR-BASE-US
QFX-JS-DRCTR-BASE-WW
5-Character Code
Right side of the fan tray
CLI:
Show Chassis Hardware
[Back to Top]

Security Products

SSL

Product LineSerial Number FormatSerial Number Location
PhysicalRemote
Secure Access
RA-500/SA-700
SA 1000/2000
SA 2500/3000
SA 4000/4500
SA 5000/6000
SA 6500
16-Character code
(S/N & Hardware ID)
S/N: Rear of Chassis
HW ID: N/A
HW ID:
Log in as Admin. View System Configuration tab

WebUI:
Maintenance > System > Platform
(6.0 and above only)


Firewall,  IDP, NSM, NSR

Product LineSerial Number FormatSerial Number Location
PhysicalRemote
Firewall VPN Appliance
5GT/XP/XT NS25/50/204/208/HSC
16-Character codeRear of ChassisCLI:
get sys

WebUI:
Home page > Device Information section
SSG Series
SSG-5/20/140 SSG-520/550
16-Character CodeRear of ChassisCLI:
Main Unit “Get Sys”
SSG Series
SSG-320M/350M
SSG-520M/550M
12-Character CodeRear of ChassisCLI:
Main Unit “Get Sys”
Modules “Get Chassis”
Firewall VPN Systems
NS-500/1000
NS-5200/5400
ISG-1000/2000
16-Character codeRear of ChassisCLI:
Base unit - get sys
Modules - get chassis

WebUI:
Base unit only - Home page > Device Information section
ISG Platform w/ IDP Modules
IDP-ISG1K
IDP-ISG2K
16-Character codeRear of ChassisCLI:
Base unit - get sys
Modules - get chassis

NSM:
Edit the device > Network > Chassis
NSM Software
NSM 2007.x
16-Character codeLocated on a label included with the purchase of the productN/A
NSM Appliance
NSMXpress
NSM-HA
NSM-CM
16-Character codeRear of ChassisCLI:
dmidecode
IDP
IDP-10/50/75/100
IDP-200/250/500
IDP-600/800/1000
IDP-1100/8200
16-Character codeRear of ChassisCLI:
# scio getsystem.
SRX
SRX100
SRX200
SRX500
SRX600
AppSecure Feature
12-Character CodeRight Side of ChassisCLI:
Show Chassis Hardware
NetScreen-Remote (NSR)16-Character codeLocated on the Registration Card included in the software jewel caseN/A
MAG Series
MAG4610 SA
MAG6610 SA
MAG6611 SA
MAG6610 CMC-SA
MAG6611 CMC-SA
MAG2600 IC
MAG4610 IC
MAG6610 IC
MAG6611 IC
MAG6610 CMC-IC
MAG6611 CMC-IC
16-Character CodeBack of ChassisCLI:
Show Chassis Hardware
MAG2600 SA16-Character CodeBottom of ChassisCLI:
Show Chassis Hardware
CX111-Series
CX111-SSG
CX111-SRX100
CX111-SRX210
CX111-SRX240
CX111-SRX650
CX111-J2320
CX111-J2350
CX111-4350
CX111-6350
CX111-3G-Bridge
12-Character CodeBottom of ChassisN/A
AX-Series
AX411
12-Character CodeBottom of ChassisN/A
WLA Series
WLA522, WLA522E
WLA432, WLA632
MP-71, MP-82, MP-371
MP-372, MP-422, MP-432
MP-522, MP-522E, MP-620
MP-622, MP632
10-Character CodeBottom of the APCLI:
“enable” -> enter password
At Console Prompt -> type “show ap config <ap #>
WLC Series
WLC2, WLC8, WLC8R
WLC800R, WLC880R
WLC2800
MX-8, MX-16, MX-200
MX-216, MX-400, MX-800R
MX-2800, MXR-2
10-Character CodeBottom of ControllerCLI:
“show system”
Wireless LAN Mgmt
RingMaster
RingMaster Global
WLM1200-UMSP
10-Character CodeN/ARingMaster Java Client
Login -> Configuration
Left Pane -> Highlight Controller -> S/N in center


Security Threat Response Manager (STRM)
Product LineSerial Number FormatSerial Number Location
PhysicalRemote

STRM
STRM 500
STRM 2500
STRM 5000

16-Character codeRear of ChassisCLI:
dmidecode
[Back to Top]

Identity, Policy, and Control

Product LineSerial Number FormatSerial Number Location
PhysicalRemote
SBR & OAC Software16-Character codeS/N sent electronically when a license key is purchased
OR
Enter the license string in the Find Licenses section.
The serial number is the Support Reference Number (FULL keys only)
N/A
SBR Appliances
EE
GE
14-Character codeRear of ChassisWebUI:
Admin Tool > Status page
UAC
IC 4000/6000
16-Character codeRear of ChassisWebUI:
Console > IVE
[Back to Top]

Application Acceleration

Product LineSerial Number FormatSerial Number Location
PhysicalRemote
WX Series
WX-15/20/50/55 WX-60/80/100
WXC-250/500/590
WXC-1800
WXC-2600/3400
CMS
10-Character codeRear of ChassisCLI:
show license

WebUI:
Help > About
Setup > License Key
DX Series
DX-3200/3250/3280
DX-3600/3650
DX-3670/3680
16-Character code
(Legacy devices have a 4 character code)
Rear of ChassisCLI:
show license
or
show server factory M
TCA Series
TCA6000
TCA6500
TCA8000
TCA8500
16-Character code
PPCCRRLYYMMXXXXX
PP
- Product Family
(C2 = TCA8000/8500)
(B6/B7 = TCA6000/6500)
CC – Product Code/Model
(10/15/20/25 = TCA8500-DC)
(30/35 = TCA8500-AC)
(10/15 = TCA6000/6500)
RR – Product Platform/Rev
(01 – 99 = Prototype Release)
(AA – ZZ = Production Release)
L – Manufacturing Location
(1 = Brilliant Te4lecommunication)
(2 = Proto Services, inc)
(3 = Whizz Systems)
(4 = Inpaq Technology)
(5 = Victron)
YY – Build Yield
MM – Build Month
XXXXX – Numeric S/N
(00001 – 99999)
Rear of Chassis / UndersideWebUI
Status > System
CLI
Sho sysinfo
[Back to Top]

VoiceFlow

Product LineSerial Number FormatSerial Number Location
PhysicalRemote
VoIP
VF 200/1000
VF 1000e
VF 3000/4000
SW S/N:
10-Character code
(KGR1-xxxxxx)

Hardware Platform
VF3000:
17 Characters
(KGR3-xxxxxxxxxxxxx)

VF1000:
11 Characters
(KGR1-xxxxxxx)

VF4000:
16 Characters
(xxxxxxxxxxxxxxxx)

VF1000E:
16 Characters
(xxxxxxxxxxxxxxxx)
Software:
N/A

Hardware:
VF3000 - Chassis Back
VF1000 - Chassis Bottom
VF4000 - Chassis Rear Panel
VF1000E - Right Side of Chassis
Software:
CLI:
show serial-number

Hardware:
N/A
[Back to Top]

 

Related Links:

I am trying to download software for my NetScreen-Remote Client.

How to find IDP sensor serial number via software?

How to register the WX Central Management System (CMS) Serial Number? How to retrieve Serial Number (S/N) on the EX-series switches

[NSM] How to determine Serial Number for security modules and other cards / blades via NSM

How do I find the IDP license and NSM serial number for the ISG upgrade kit (IKT)

How to: Check the serial numbers of all modules in NetScreen-500

How do I search all serial numbers under my account?

Purpose:
Licensing & Contracts

Related Links:

 

 

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