Knowledge Center Search


 

How can I find the serial number for my Juniper Networks device?

  [KB11364] Show KB Properties

  [KB11364] Hide KB Properties

Categories:
Knowledge Base ID: KB11364
Last Updated: 09 Feb 2015
Version: 16.0

Summary:
When opening a case, requesting an RMA, or generating a license key, you will be asked to provide the device serial number.  This article provides guidelines for finding the serial number on various Juniper Networks Inc, products (Routers, Firewalls, IDP, Switches, UAC, AAA/802.1x, etc.).  Included is the serial number format  and related links.

Problem or Goal:
  • I need my serial number to open a case.
  • Where do I find the serial number for my device? 
  • Can I get the serial number using the WebUI / GUI?
  • To open an RMA, I need the serial number, where is it?

Cause:

Solution:

  Click the category heading to jump to your product section.
Don't forget to check out the Related Links listed at the bottom of the article.

Routing:
  • BX Series
  • CTP Series
  • E Series
  • ERX Series
  • J Series
  • JCS Series
  • LN Series
  • M Series, MX Series, & T Series
  • PTX Series
  • TCA Series
Switching

  • EX Series
  • QFX Series
Security:
  • Firewall (ISG, NS, and SSG Series)
  • IDP Series
  • SRX Series
  • NetScreen Remote (NSR)
  • Security Threat Response Manager (STRM)
Wireless:
  • CX Series 
  • AX Series
  • WLA Series
  • WLC Series
  • Wireless LAN Management
Network Management & Edge Services
  • AIM Software
  • Junos Space
  • JRIM
  • NSM Software and Appliances
  • VXA Series (Media Flow)
Identity, Policy, and Control:
  • C Series
  • Steel-Belted RADIUS (SBR) Carrier
Application Acceleration:
  • WX / WXC Series
  • DX Series
Other Juniper Products:
  • Junoshpere
  • Media Flow Solution
  • MVO
  • Streamscope
  • Telchemy
  • VF series
Pulse Secure Products:
  • SA Series (SSL VPN)
  • Junos Pulse - Mobile Security Suite
  • MAG Series
  • UAC Series
  • Steel-Belted RADIUS (SBR) Enterprise and Odyssey Access Control (OAC)

Routing


Product LineModelSerial Number FormatSerial Number Location
PhysicalRemote
BX SeriesBX-700012-Character CodeTop Right SideCLI
Show Chassis Hardware
CTP SeriesCTP1002,1004
CTP1008,1012
CTP2024,2056
CTPView
6 Character CodeRear of Chassis beside power plugCLI
N/A
E-seriesE-32010-Character codeSide of ChassisCLI:
show hardware
ERX-seriesERX-310/705/710
ERX-1410/1440
SRP IOA S/N
10-Character code
Rear of Chassis
J-series
J-2300
J-4300/6300
10-Character codeRear of ChassisCLI:
show chassis hardware
J-2320/2350
J-4350/6350
12-Character codeRear of ChassisCLI:
show chassis hardware
JCS SeriesJCS12006-Character CodeTop of ChassisCLI
Info – T system
LN SeriesLN1000-V
LN1000-V-RTM
12-Character CodeBottom of ChassisCLI
Show Chassis Hardware
M-series, MX-series & T-seriesM7i, M10i
M20, M40e, M160
MX5, MX10, MX40, MX80, MX104
T320, T640, T1600
G1, G10
TX-Matrix, TX-Matrix Plus
5-Character codeRear of Chassis for all
except MX104, which is top front left of chassis
CLI:
show chassis hardware
M120
MX240, MX480,
MX960, MX2010, MX2020
12-Character codeSide of ChassisCLI:
show chassis hardware
PTX SeriesPTX500012-Character CodeUpper Left Side of ChassisCLI
Show chassis hardware
TCA SeriesTCA6000
TCA6500
TCA8000
TCA8500
16-Character code
PPCCRRLYYMMXXXXX
PP
- Product Family
(C2 = TCA8000/8500)
(B6/B7 = TCA6000/6500)
CC – Product Code/Model
(10/15/20/25 = TCA8500-DC)
(30/35 = TCA8500-AC)
(10/15 = TCA6000/6500)
RR – Product Platform/Rev
(01 – 99 = Prototype Release)
(AA – ZZ = Production Release)
L – Manufacturing Location
(1 = Brilliant Te4lecommunication)
(2 = Proto Services, inc)
(3 = Whizz Systems)
(4 = Inpaq Technology)
(5 = Victron)
YY – Build Yield
MM – Build Month
XXXXX – Numeric S/N
(00001 – 99999)
Rear of Chassis / UndersideWebUI
Status > System
CLI
Sho sysinfo
[Back to Top]

Switching

Product LineModelSerial Number FormatSerial Number Location
PhysicalRemote
EX SeriesEX 2200
EX 3200
EX 3300
EX 4200
EX 4500
EX 6210
EX 8200
EX 8208
EX 8216
EX-XRE-200
(All Versions)
12-Character codeRear left side of ChassisCLI:
show chassis hardware
EX 2500 12-Character CodeBottom of ChassisCLI
Show sys-info

Refer to KB13212 - Locating the Serial Number on an EX 8200 series Switch or Component
QFX Series QFX3500-48S-4Q
QFX3008
QFX3100
QFX-JS-DRCTR-BASE-US
QFX-JS-DRCTR-BASE-WW
5-Character CodeRight side of the fan trayCLI:
Show Chassis Hardware
[Back to Top]

Security

Product LineModelSerial Number FormatSerial Number Location
PhysicalRemote
Firewall VPN Appliance
ISG, NS, SSG Series
5GT/XP/XT NS25/50/204/208/HSC16-Character codeRear of ChassisCLI:
get sys

WebUI:
Home page > Device Information section
SSG-5/20/140 SSG-520/55016-Character CodeRear of ChassisCLI:
Main Unit “Get Sys”
SSG-320M/350M
SSG-520M/550M
12-Character CodeRear of ChassisCLI:
Main Unit “Get Sys”
Modules “Get Chassis”
NS-500/1000
NS-5200/5400
ISG-1000/2000
16-Character codeRear of ChassisCLI:
Base unit - get sys
Modules - get chassis

WebUI:
Base unit only - Home page > Device Information section
ISG Platform w/ IDP ModulesIDP-ISG1K
IDP-ISG2K
16-Character codeRear of ChassisCLI:
Base unit - get sys
Modules - get chassis

NSM:
Edit the device > Network > Chassis
IDP SeriesIDP-10/50/75/100
IDP-200/250/500
IDP-600/800/1000
IDP-1100/8200
16-Character codeRear of ChassisCLI:
# scio getsystem.
SRX SeriesSRX100
SRX110
SRX200
SRX500
SRX600
AppSecure Feature
12-Character CodeRight Side of ChassisCLI:
Show Chassis Hardware
NetScreen-Remote (NSR) 16-Character CodeRear of ChassisCLI:
Main Unit “Get Sys”
Modules “Get Chassis”
STRM SeriesSTRM 500
STRM 2500
STRM 5000
16-Character codeRear of ChassisCLI:
dmidecode
[Back to Top]

Wireless

Product LineModelSerial Number FormatSerial Number Location
PhysicalRemote
CX SeriesCX111-SSG
CX111-SRX100
CX111-SRX210
CX111-SRX240
CX111-SRX650
CX111-J2320
CX111-J2350
CX111-4350
CX111-6350
CX111-3G-Bridge
12-Character CodeBottom of ChassisN/A
AX SeriesAX41112-Character CodeBottom of ChassisN/A
WLA Series WLA522, WLA522E
WLA432, WLA632
MP-71, MP-82, MP-371
MP-372, MP-422, MP-432
MP-522, MP-522E, MP-620
MP-622, MP632
12-Character CodeBottom of the APCLI:
“enable” -> enter password
At Console Prompt -> type “show ap config <ap #>
WLC SeriesWLC2, WLC8, WLC8R
WLC800R, WLC880R
WLC2800
MX-8, MX-16, MX-200
MX-216, MX-400, MX-800R
MX-2800, MXR-2
12-Character CodeBottom of ControllerCLI:
“show system”
Wireless LAN MgmtRingMaster
RingMaster Global
WLM1200-UMSP
12-Character CodeN/ARingMaster Java Client
Login -> Configuration
Left Pane -> Highlight Controller -> S/N in center
[Back to Top]

Network Management & Edge Services

Product LineModelSerial Number FormatSerial Number Location
PhysicalRemote
AIM Software 16-Character CodeSerial Number Certificate - Delivered electronically after purchaseAIM main menu:
1.
Setting tab
2.
License Mgmt on the left navigation panel
Junos SpaceJA1500/SPC1500 (Appliance)16-Character CodeBottom/side of ChassisGUI:
Admin -> Manage Fabric
Select Node ->View Details

Single Node: Platform / Administration / Fabric. From there, double click on the node to see the details
MFA (Media Flow Activate)14-Character CodeN/A
SPC-VA
(Virtual Control Application)
16-Character CodeS/N are sent to the customer electronically when they purchase the software
Media Flow Solution (VXA Series)VXA1001
VXA1002
VXA2002
VXA2010
Software Only
16-Character CodeID label located near the ejectorCLI:
Show version
Host ID = Serial Number
NSM SoftwareNSM 2007.x
NSM 2008.X
NSM 2009.X
NSM 2010.X
16-Character codeLocated on a label included with the purchase of the productN/A
NSM ApplianceNSMXpress
NSM-HA
NSM-CM
16-Character codeRear of ChassisCLI:
dmidecode
JRIM
(Route Insight Manager)
RIM500112-Character CodeN/AConsole
Show Configuration
[Back to Top]

Identity, Policy, and Control

Product LineModelSerial Number FormatSerial Number Location
PhysicalRemote
C SeriesC2000
C3000
C4000
C5000
C5000 NEBS
16-Character CodeRear of ChassisCLI
show system information
SBR Software 16-Character codeS/N sent electronically when a license key is purchased
OR
Enter the license string in the Find Licenses section.
The serial number is the Support Reference Number (FULL keys only)
N/A
[Back to Top]

Application Acceleration

Product LineModelSerial Number FormatSerial Number Location
PhysicalRemote
WX SeriesWX-15/20/50/55 WX-60/80/100
WXC-250/500/590
WXC-1800
WXC-2600/3400
CMS
10-Character codeRear of ChassisCLI:
show license

WebUI:
Help > About
Setup > License Key
DX SeriesDX-3200/3250/3280
DX-3600/3650
DX-3670/3680
16-Character code
(Legacy devices have a 4 character code)
Rear of ChassisCLI:
show license
or
show server factory M
[Back to Top]

Other Juniper Products


Product LineModelSerial Number FormatSerial Number Location
PhysicalRemote
JunoshpereJunosphere Lab14-Character CodeSubReg Confirmation
Screen & Email from Junosphere Admin
NA
Media Flow Solution VXA1001
VXA1002
VXA2002
VXA2010
Software Only
16-Character CodeID label located near the ejectorCLI
Show version
Host ID = Serial Number
MVOMX Traffic Controller
Media Optimizer
Media Flow Controller
14-Character CodeSW Serial Number CertificateNA
StreamscopeeRM14-Character CodeSW Serial Number CertificateNA
TelchemyTePM14-Character CodeSW Serial Number CertificateWebUI
System
Voice Flow (VoIP)VF 200/1000
VF 1000e
VF 3000/4000
SW S/N:
10-Character code
(KGR1-xxxxxx)

Hardware Platform
VF3000:
17 Characters
(KGR3-xxxxxxxxxxxxx)

VF1000:
11 Characters
(KGR1-xxxxxxx)

VF4000:
16 Characters
(xxxxxxxxxxxxxxxx)

VF1000E:
16 Characters
(xxxxxxxxxxxxxxxx)
Software:
N/A

Hardware:
VF3000 - Chassis Back
VF1000 - Chassis Bottom
VF4000 - Chassis Rear Panel
VF1000E - Right Side of Chassis
Software:
CLI:
show serial-number

Hardware:
N/A
[Back to Top]

Pulse Secure

Product LineModelSerial Number FormatSerial Number Location
PhysicalRemote
SA SeriesRA-500/SA-700
SA 1000/2000
SA 2500/3000
SA 4000/4500
SA 5000/6000
SA 6500
16-Character code
(S/N & Hardware ID)
S/N: Rear of Chassis
HW ID: N/A
HW ID:
Log in as Admin. View System Configuration tab

WebUI:
Maintenance > System > Platform
(6.0 and above only)
Junos PulseMobile Security Suite16-Character CodeS/N is sent to the customer electronically
when they purchase their license key
Support Reference Number (RTUxxxxxxxxxxxxx)
N/A
MAG SeriesMAG2600 SM160/360
MAG4610
MAG4611
MAG6610 SM160/360
MAG6611 SM160/360
16-Character CodeBack of ChassisAdmin Web GUI:
Maintenance > System > Platform

CMC Web GUI:
(Dashboard > Select MAG-SMXXX to view details

Serial Console:
Serial Console to the product, the Serial number will appear prior to showing menu option:

Ex:
Welcome to the Juniper Networks Junos Pulse Secure Access Service Serial Console!


Current version: 8.0R1:Internal (build 27535)
Rollback version: 7.4R3 (build 25351)
Reset version: 4.1R1 (build 17057)

Licensing Hardware ID: 027xxxxxxxxxxxxxx
Serial Number: 027xxxxxxxxxxxxxx
 
MAG2600 SABottom of Chassis
MAG6610 CMC
MAG6611 CMC
Back of ChassisCLI:
"show chassis hardware"
UAC SeriesIC 4000/6000
IC 4500/6500
16-Character codeRear of ChassisWebUI:
Console > IVE
SBR & OAC Software 16-Character codeS/N sent electronically when a license key is purchased
OR
Enter the license string in the Find Licenses section.
The serial number is the Support Reference Number (FULL keys only)
N/A
SBR AppliancesEE
GE
14-Character codeRear of ChassisWebUI:
Admin Tool > Status page
[Back to Top]




Related Links:

I am trying to download software for my NetScreen-Remote Client.

How to find IDP sensor serial number via software?

How to register the WX Central Management System (CMS) Serial Number? How to retrieve Serial Number (S/N) on the EX-series switches

[NSM] How to determine Serial Number for security modules and other cards / blades via NSM

How do I find the IDP license and NSM serial number for the ISG upgrade kit (IKT)

How to: Check the serial numbers of all modules in NetScreen-500

How do I search all serial numbers under my account?

Purpose:
Licensing & Contracts

Related Links:

 

 

ASK THE KB

Question or KB ID:


 


 

 
Copyright© 1999-2012 Juniper Networks, Inc. All rights reserved.