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End user Frequently Asked Questions (FAQ) for Junos Pulse on Android

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Knowledge Base ID: KB19298
Last Updated: 01 Aug 2012
Version: 7.0

Summary:
This article attempts to answer some of the most common questions end users may have about Junos Pulse, on Google Android. This article is not intended to address questions that might be raised by an SSL VPN administrator.

Problem or Goal:
 

Cause:

Solution:

Junos Pulse for Google Android is available in the Android Market place. Refer to this page for any further updates.


What is required to run the Junos Pulse app on my Google Android device?

Junos Pulse on Google Android requires OS version 2.0 or later and a network connection. It also requires your SSL VPN gateway  to be ready for Junos Pulse on Google Android.
Will Junos Pulse work on my specific Google Android device?
Google Android is an open platform, that is available on a multitude of devices. If you are experiencing difficulty, please contact your Helpdesk or your corporate IT department, for support.
What features does the Junos Pulse on Google Android support?
Junos Pulse on Google Android supports connections to the Juniper Networks SSL VPN, to access your corporate network. Junos Pulse on Google Android also includes the Juniper Networks Mobile Security Suite of products, to protect your phone.
Does the Junos Pulse on Google Android provide VPN capabilities?

Only if you are running Android 4.0 (ICS) and Junos Pulse for Google Android 4.0 or later.

Will my company's SSL VPN gateway work with Junos Pulse on Google Android?
You will need to contact your Helpdesk or your corporate IT department for that information.
Where do I get a license key to utilize the Security features of Junos Pulse on Google Android?
Contact your Helpdesk or your corporate IT department for license key information.
How do I get Junos Pulse on Google Android?
Junos Pulse is available in the Android Market for download.
Will Junos Pulse work over 3G / WIFI?
Yes, Junos Pulse can work over either 3G or WiFi
When I try to login to my SSL VPN via Junos Pulse, it does not seem to look right on the screen, what’s wrong?
Your IT department may need to make some adjustments to your SSL VPN gateway, in order for it to work correctly with Junos Pulse on Google Android. SSL VPN administrators should reference the Junos Pulse administrator guide for further details.
My Junos Pulse on Google Android is not working or is unable to connect. Who do I contact to get assistance?
Each SSL VPN gateway customer is responsible for their own support. Please contact your Helpdesk or corporate IT department.  Hardware support should be provided, according to the terms of your agreement with either Apple or your equipment provider.
What information should I provide to my Helpdesk or corporate IT department so they can assist me with my issue?
Junos Pulse on Google Android has the ability to email its log files. You will need network access and a configured email account, in order to send the logs to your Helpdesk or corporate IT department. Email is the only method to gather Junos Pulse logs from your Google Android device.
Can I call or email Juniper Networks for any questions or problems I have with Junos Pulse on Google Android?
Please report any issues to your Helpdesk or corporate IT department.
Related information:

KB19296 - End User Frequently Asked Questions (FAQ) for Junos Pulse

Purpose:
Interoperability
Troubleshooting

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