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[SRX] Troubleshooting steps to correct a Control Link down situation in a Chassis Cluster

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Knowledge Base ID: KB20698
Last Updated: 11 May 2012
Version: 7.0

Summary:

The article helps to resolve a Chassis Cluster 'down' issue, due to the Control Link failing to come up.

This article is part of the Resolution Guide -- SRX Chassis Cluster (High Availability).


Problem or Goal:

Chassis Cluster is in down situation, due to the Control Link being down.

Run the following command to check if the Control Link is down:

Sample output:

For a Branch series SRX services gateway device:

{primary:node0}
root@J-SRX> show chassis cluster interfaces
Control link 0 name: fxp1
Control link status: Down

For a High End series SRX services gateway device:

{primary:node0}
root@J-SRX> show chassis cluster interfaces
Control link 0 name: em0
Control link 1 name: em1
Control link status: Down

Cause:

Solution:

Note: This article applies to SRX Series J Series devices running the following versions of Junos:

  • JUNOS 9.4 and above
  • JUNOS with Enhanced Services 8.5 through 9.3


Perform the following steps to troubleshoot and correct a Control Link down:

step1  Do you have a switch in between the two Chassis Cluster nodes for the Control Link?

  • Yes - Continue to Step 2
  • No - Go to Step 3


step2  Remove the switch and try a direct connection of the control ports. Now reboot the secondary node.

Are the Control Links still down?


step3 Is the interface link light GREEN for control link on both nodes?

  • Yes - Go to Step 5.
  • No -  Continue with Step 4.


step4  Change the cable that you are using for control link. Is the interface link light GREEN now?

  • Yes - Previous link cable was faulty. Recommend to now reboot both the nodes simultaneously. Did the control link come up after the reboot? If no, then continue to Step 5
  • No - Go to Step 8.


step5  Is this device a SRX 5600 or SRX 5800 service gateway device?


step6  Reconfigure the control link port to a different SPC, move the cable and reboot both nodes. Is the control link up?
  • Yes - Possible hardware issue with SPC. Continue to Step 8.
  • No - Continue to Step 7.


step7  If the Control Link is SFP-type port, change the transceiver on both ends. Ensure that the transceivers are same type (LX, SX, etc.) and that they are Juniper-branded parts. Is the Control Link up now?  

  • Yes - Possible faulty transceiver issue. RMA may be required for the transceivers. Continue to Step 8.
  • No - Continue to Step 8.


step8  Follow steps in KB21781 - [SRX] Data Collection Checklist - Logs/data to collect for troubleshooting and open a case with your technical support representative.

Collect the following information for JTAC (collect from both nodes of the Chassis Cluster).
show chassis cluster status
show chassis cluster statistics
show chassis cluster information
show log jsrpd
show log messages
show log chassisd
request support information


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