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This step-by-step troubleshooting document covers the common issues related to installing or launching the Juniper Network Connect (NC) client.
The Network Connect installation is failing in one of several ways:
To view the flowchart for the steps listed below, select: KB9090 Flowchart
Use the following steps to assist with resolving the installation issue:
Are you receiving a nc.windows.setup.xxxxxx error message??
YES - Please consult KB22209 - Is there a documented list of known WSAM/NC error codes and messages? Select (Search nc.windows.setup errors) to search the entire Juniper knowledge Base for other possible KBs relating to your error. If you are not able to resolve this issue using these suggested resources, proceed to Step 2.NO - Continue with Step 2
Is the user currently on a supported platform? Consult: KB9212 - How can I verify if my client platform (OS/Browser) is qualified or compatible to access the SA SSLVPN
YES - Continue with Step 3NO - Please switch to a supported client before proceeding to Step 3.
Does the User have the required permissions to install and run SA SSL VPN client components? Consult: KB9085 - What are the required permissions to install and run the SA SSLVPN client components?
YES - Continue with Step 4 NO - Consult: KB9084 - How can I install SA SSL VPN client components when the client machine doesn't have administrative privileges?
Did you confirm your browser is configured to allow the SA SSLVPN client component to install?
YES - Continue with Step 5NO - Consult: KB10012 - Is my browser configured to allow the SA SSLVPN client components to install?
Have you allowed Juniper Setup Control to run?
YES - Continue on to Step 6NO - Please check KB15208 - Why am I receiving "Setup Control - Warning" when I launch SA SSLVPN client components? Is it required to launch\install SA SSL VPN client components?
Are you using a client Antivirus / Firewall?
YES - Please ensure the Antivirus / Firewall is allowing the required Juniper executables to run. See KB9216: What executables must be allowed to run in order for Network Connect (NC) to launch\connect? NO - Continue on to Step 7
Collect logs and open a case with JTAC (consult KB9218: What client side logs will be required when I open a Network Connect (NC) or Junos Pulse VPN case?)