JTAC Quick Start Guide: How can we help you? (KB ID: KB10910)
| Article ID: | KB10910 |
|---|---|
| Former Article ID: | |
| Published: | Jan 28, 2008 |
| Last Modified: | Jan 28, 2008 |
| Visible By: | Employee, PTAC, Partner, Customer, Public |
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Synopsis
Juniper Networks Technical Assistance Center (JTAC) Quick Start Guide
For quick and easy problem resolution, the Customer Support Center (CSC) - Juniper Networks self service portal – should be your first stop. Most of the Customer Support Center is available to you as a Guest user, however for the best experience and the most complete information, we recommend that you register your products and login to the site. Being a registered user allows Juniper to ensure that the correct information resources are available for your account, based on the products you have registered with us.
Problem
Solution
Lets Get Started with using the Customer Support Center (CSC).
To view the flowchart for the information listed below, select: KB10910 Flowchart
Create a CSC Account
Do you want to create a CSC account? The first time you register a Juniper product, your user account is also created. Afterwards, additional products can be registered to complete your account profile. For assistance with creating a CSC account, consult: KB9946 - How do I get a login for the Customer Support Center (CSC)
Help getting started with Registration, Contracts and Licensing
Consult: KB9917 - Registering a product, Activate a Contract, or Generate a License or Subscription Key
Register Another Product
Already have an account and want to register another product to the same profile? Use your CSC account to log into: Register New Product
Tools
Use one of Juniper Networks range of tools listed below to help troubleshoot, identify and solve a problems
- Service Entitlement - use the Serial Number Entitlement Tool to verify service entitlement for your products. For assistance, consult: KB9807 - How do I use the Serial Number Entitlement (SNE) Tool?
- Technical Bulletins - Use your CSC login to browse Technical Bulletins for your products. Subscribe to receive proactive hardware and software notifications. Consult, KB9890 - How do I subscribe to a technical bulletin
- JNET Forum - Review the discussions threads on JNET for information and best practices shared in the Juniper community.
Product Documentation
Looking for Software and Hardware Guides, Release Notes, MIBs, or the Glossary? The product guides will help install, customize, and explain the options / features / parameters available. In addition, for many products there are Migration, Upgrade, and Message Guides. To access the product guides, go to Technical Documentation
Download Software
Check the Software Download to see if your product is on the latest release of code. The latest release may resolve the issue. Review the Release Notes for Issues Resolved and any caveats prior to upgrading.
A CSC account is required to access the Software Download area. Once logged in you'll see the download sections for the products registered to your profile. If you do not have access to a product section, confirm the product was registered. If additional assistance is required, please open a case with the Customer Care team.
What would you like to do next?
- Access Juniper Networks Home page - www.juniper.net
- Browse the Customer Support Center (CSC) - Customer Support Center (CSC)
- Open, Review, or Update a Case online - CSC Case Manager
- Download the comprehensive guide to Juniper Network’s TAC and support services - JTAC User Guide [PDF]
- Continue browsing the Knowledge Base (KB) - kb.juniper.net
Category Description
Customer Care
By Product
Purpose
Licensing & Contracts