How to register EX-series products

• Not able to register the EX switches.
• Quote-to-contract product cannot be registered through the CSC
• How do I register my EX-series equipment?
• I am having trouble registering my EX-2500.
• I purchased an EX-series product and it is not allowing me to register it through my CSC account.
• Getting an error message "not in the install base" when trying to register my switch device.

• It is registered when the support contact is purchased for the EX switch. The support contract is “quote to contract”, in which the end-user would receive a Welcome letter from Juniper and the EX product will be registered under the end-user account when the contract is activated by Juniper.
  OR
• If support was not purchased, open a Customer Care case. Customer Care will register the product for the end-user in their account.  When opening a case, include the model and serial number of the device 

To contact Customer care:  Open a case online by logging into the Case Management tool via the Juniper support site at: Case Management .  Click on the "Create a Case" link.  Then choose the "Customer Care Case" radio button.  OR  Call Customer Care at 1-800-638-8296 (US and Canada) Select Option 2 (Outside the United States call 1-408-936-1572).