How do I use the Serial Number Entitlement Tool (SNE)? (KB ID: KB9807)
| Article ID: | KB9807 |
|---|---|
| Former Article ID: | |
| Published: | Jun 26, 2007 |
| Last Modified: | Jun 26, 2007 |
| Visible By: | Employee, PTAC, Partner, Customer, Public |
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Synopsis
The Serial Number Entitlement (SNE) Tool allows you to search, by the device serial number, to determine the type of coverage available on the device and dates support is active.
Problem
Symptoms & Errors:
- Not be able to download software
- Cannot open a technical support case.
- Need to check if my product has active support
Solution
Any customer or J-Partner can validate the level of service entitlement a product has by utilizing the Juniper Networks Serial Number Entitlement (SNE) tool. The SNE Tool is available to end-user’s via the CSC or J-Partner’s via the Partner Center.
To access the SNE tool: http://tools.juniper.net/SerialNumberEntitlementSearch/ 
(CSC Login is Required)
To use the SNE Tool:
- Enter the Serial Number(s) or Contract ID in the space provided line by line
- Click on the "Get Entitlement Information" Button once all the information you need has been entered.
The SNE Tool will display the entitlement information which includes these fields:
- Serial Number - The number that identifies the hardware device
- Product - SKU number for the hardware device
- Ship Date - The date the product shipped from Juniper
- Warranty Date - Date standard warranty expires
- Contract ID - The support contract ID Number
- Start Date - The start date of the support contract
- End Date - The end date of the support contract
- Service - The SKU Number of the support that was purchased
- Description - The description of the type of support purchased
Category Description
By Product » Hardware
By Product » Software
Purpose
Licensing & Contracts