The Serial Number Entitlement (SNE) Tool allows you to search, by the device serial number, to determine the type of coverage available on the device and dates support is active.

• Not be able to download software
• Cannot open a technical support case.
  
• Need to check if my product has active support

Any customer or J-Partner can validate the level of service entitlement a product has by utilizing the Juniper Networks Serial Number Entitlement (SNE) tool.  The SNE Tool is available to end-user’s via the CSC or J-Partner’s via the Partner Center.

To access the SNE tool:  http://tools.juniper.net/SerialNumberEntitlementSearch/      (CSC Login is Required)

To use the SNE Tool:

• Enter the Serial Number(s) or Contract ID in the space provided line by line
• Click on the "Get Entitlement Information" Button once all the information you need has been entered.

The SNE Tool will display the entitlement information which includes these fields:

• Serial Number - The number that identifies the hardware device
• Product - SKU number for the hardware device
• Ship Date - The date the product shipped from Juniper
• Warranty Date - Date standard warranty expires
• Contract ID - The support contract ID Number
• Start Date - The start date of the support contract
• End Date - The end date of the support contract
• Service - The SKU Number of the support that was purchased
• Description - The description of the type of support purchased