How do I subscribe to a technical bulletin so I can I get email alerts regarding product issues, new product release announcements and security or safety issues?
Knowledge Base ID: KB9890
Version: 5.0
Published: 18 Nov 2009
Updated: 18 Nov 2009
Categories: . Customer Care
. Product

Synopsis:
The Juniper Technical Bulletins service provides notifications on software and hardware updates, new software releases, security alerts, End-of-Life announcements, and Customer Support Center (CSC) News and announcements.  Customer can log in and change their notification preferences at any time.

Problem:
  • I would like to receive notifications for:
    • Software and/or hardware updates
    • End of Life Products
    • New Software Releases
    • Security Alerts
    • CSC news

  • How do I change my current preferences?

  • How do I unsubscribe?

Solution:

To subscribe to Technical Bulletins and Alerts or make changes to the Alert Preferences:

  1. Log in to the Juniper Customer Support Center (CSC)   (If you forgot your password or need login assistance, click on the appropriate links below the Login button)

    login

  2. For New Subscribers, select Subscribe to Technical Bulletins (sample below).

    tech bulletin

    For existing Subscribers that want to make changes to their preferences, select Technical Bulletins.
    change bulletin
    After selecting Technical Bulletins, below the Browse Alerts section, is the option to Modify Your Alert Preferences

    modify alerts

  3. Select the checkbox for the product(s) you would like to receive updates on. Hint: Selecting the section title checkbox, such as IVE OS Software, selects all the products for that sections.

    checkbox

  4. New subscribers, click Sign Up Now, located at the bottom of the window, to complete the subscription request.

    sign up

    For existing subscribers making modifications, click Update Now to save your changes.

    update

  5. You will receive a confirmation message

    Successful

To Unsubscribe

  1. Log in to the Juniper Customer Support Center (CSC)

    login

  2. Select Technical Bulletins. On the next screen, below the Browse Alerts section, is the option to Modify Your Alert Preferences 
    modify alerts

  3. At the bottom of the window, click  If you wish to unsubscribe from ALL preferences, Click Here

    update

Purpose:
Licensing & Contracts