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2019-04 Security Bulletin: Junos Space Service Now and Service Insight: Organization username and password stored in plaintext in log files. (CVE-2019-0032)



Article ID: JSA10921 SECURITY_ADVISORIES Last Updated: 10 Apr 2019Version: 3.0
Product Affected:
This issue affects Service Insight. This issue affects Service Now.

A password management issue exists where the Organization authentication username and password were stored in plaintext in log files.
A locally authenticated attacker who is able to access these stored plaintext credentials can use them to login to the Organization.

Affected products are:

Juniper Networks Service Insight versions from 15.1R1, prior to 18.1R1.

Service Now versions from 15.1R1, prior to 18.1R1.

Juniper SIRT is not aware of any malicious exploitation of this vulnerability.

This issue was seen during production usage.

This issue has been assigned CVE-2019-0032.


The following Junos Space, Service Now and Service Insight releases have been updated to resolve this specific issue:

18.1R1, and all subsequent releases.

These releases of Service Now and Service Insight require at least version 18.4R1 of Junos Space.

No action is needed to resolve this issue other than upgrading.

Existing log files will roll over as more actions are logged.

To clear log files manually, login to the server as admin and issue the following commands:

[root@space ~]# cd /var/log/jboss/servers/server1/
[root@space server1]#
[root@space server1]# ls serviceNow.log*

Should result in output similar to:

serviceNow.log serviceNow.log.10 serviceNow.log.12 serviceNow.log.14 serviceNow.log.2 serviceNow.log.4 serviceNow.log.6 serviceNow.log.8 serviceNow.log.1 serviceNow.log.11 serviceNow.log.13 serviceNow.log.15 serviceNow.log.3 serviceNow.log.5 serviceNow.log.7 serviceNow.log.9


[root@space server1]# >> serviceNow.log
[root@space server1]# rm serviceNow.log.*

If you wish to change the Organization password as a result of this advisory, you must contact JTAC for assistance to properly update the Organization.

This issue is being tracked as PR 1390749 which is visible on the Customer Support website.

Note: Juniper SIRT's policy is not to evaluate releases which are beyond End of Engineering (EOE) or End of Life (EOL).


There are no workarounds for this issue.

To reduce the risk of exploitation of this issue use access lists or firewall filters to limit access to the device(s) via all means to only trusted administrative networks, hosts and users.   

Software Releases, patches and updates are available at
Modification History:
2019-04-10: Initial Publication.
CVSS Score:
8.8 (CVSS:3.0/AV:L/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H)
Severity Level:
Severity Assessment:
Information for how Juniper Networks uses CVSS can be found at KB 16446 "Common Vulnerability Scoring System (CVSS) and Juniper's Security Advisories."

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