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[WX] Packet Capture utility is not seen in Web GUI

  [KB10981] Show Article Properties

Customer that upgraded to WX OS 5.5 and later do not find the Packet Capture utility in the Web GUI. 
  • WX OS versions 5.5.x
Symptoms & Errors:
  • Packet capture functionality is not seen in Web GUI
  • Problem occurred after upgrading to WX OS 5.5.x
  • This problem is random, not consistent.
The Admin privileges have to be set to "Allow" for packet capture, rather than "Deny".    If  the Packet capture utility is not seen in Web GUI, Go to Device Setup > AAA > Local User and change the packet capture option to "Allow".   The Packet Capture function should now display.
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