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[WX] Packet Capture utility is not seen in Web GUI

  [KB10981] Show Article Properties


Summary:
Customer that upgraded to WX OS 5.5 and later do not find the Packet Capture utility in the Web GUI. 
Symptoms:
Environment:
  • WX OS versions 5.5.x
Symptoms & Errors:
  • Packet capture functionality is not seen in Web GUI
  • Problem occurred after upgrading to WX OS 5.5.x
  • This problem is random, not consistent.
Solution:
The Admin privileges have to be set to "Allow" for packet capture, rather than "Deny".    If  the Packet capture utility is not seen in Web GUI, Go to Device Setup > AAA > Local User and change the packet capture option to "Allow".   The Packet Capture function should now display.
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