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Locating my Product Serial Number or Software Support Reference Number (SSRN)

  [KB11364] Show Article Properties


Summary:
When opening a case, requesting an RMA, or generating a license key, you will be asked to provide the product serial number or Software Support Reference Number (SSRN). This article explains these two types of serial numbers and provides instructions for finding the serial number on Juniper Networks products.
Symptoms:
  • I need my Serial Number or Software Support Reference Number (SSRN) to open a case.
  • Where do I find the serial number for my device?
  • Can I get the serial number using the WebUI / GUI?
  • To open an RMA, I need my device serial number, where can I locate it?
Solution:

An explanation of the Serial Number Types and how to Locate a Serial Number by Product is provided below:

Serial Number Types

Juniper products have two types of serial numbers:

  • Hardware Serial Number – Most hardware system serial numbers are stamped on the device itself, as shown in the picture below. Many child component devices will also have hardware serial numbers.


  • Software Support Reference Number (SSRN) – This is a software serial number provided on the fulfillment document which ships electronically following the purchase of your Juniper software license.  An example is below:

    If the license has already been installed for your software, the SSRN may be obtained by running the command 'show system license'. The SSRN format is a twelve digit number.

    Note: For orders prior to March 3, 2017, the Software Serial Number is an alpha numeric starting with SUB, RTU or 9XX:

 

Locating the Serial Number by Product

Click the category heading to jump to your product section and get the instructions for locating the serial number.

Routing:
  • ACX Series
  • BX Series
  • CTP Series
  • E Series
  • ERX Series
  • J Series
  • JCS Series
  • LN Series
  • M Series, MX Series, & T Series
  • PTX Series
  • TCA Series
Switching
 
  • EX Series
  • QFX Series
Security:
  • DDoS Secure Series
  • Firewall (ISG, NS, and SSG Series)
  • IDP Series
  • SRX Series
  • NetScreen Remote (NSR)
  • Security Threat Response Manager (STRM)
  • vGW
Wireless:
  • CX Series 
  • AX Series
  • WLA Series
  • WLC Series
  • Wireless LAN Management
Network Management & Edge Services
  • AIM Software
  • Junos Space
  • JRIM
  • NSM Software and Appliances
  • VXA Series (Media Flow)
Identity, Policy, and Control:
  • C Series
  • Steel-Belted RADIUS (SBR) Carrier
Application Acceleration:
  • WX / WXC Series
  • DX Series
Other Juniper Products:
  • Contrail
  • Centrailized Cloud CPE
  • Junoshpere
  • Media Flow Solution
  • MVO
  • Streamscope
  • Telchemy
  • VF series
 
 

Routing

 
Product Line Model Serial Number Format Serial Number Location
Physical Remote
ACX Series ACX500, ACX1000,
ACX1100, ACX2000,
ACX2100, ACX4000
12-Character Code Rear of Chassis CLI
Show Chassis Hardware
BX Series BX-7000 12-Character Code Top Right Side CLI
Show Chassis Hardware
CTP Series CTP1002,1004
CTP1008,1012
CTP2024,2056
CTPView
6 Character Code Rear of Chassis beside power plug CLI
N/A
E-series E-320 10-Character code Side of Chassis CLI:
show hardware
ERX-series ERX-310/705/710
ERX-1410/1440
SRP IOA S/N
10-Character code
Rear of Chassis
J-series J-2300
J-4300/6300
10-Character code Rear of Chassis CLI:
show chassis hardware
J-2320/2350
J-4350/6350
12-Character code Rear of Chassis CLI:
show chassis hardware
JCS Series JCS1200 6-Character Code (old)
8 Character Code (New)
Top of Chassis CLI
Info – T system
LN Series LN1000-V
LN1000-V-RTM
12-Character Code Bottom of Chassis CLI
Show Chassis Hardware
M-series, MX-series & T-series M7i, M10i
M20, M40e, M160
MX5, MX10, MX40, MX80, MX104
T320, T640, T1600
G1, G10
TX-Matrix, TX-Matrix Plus
5-Character code Rear of Chassis for all
except MX104, which is top front left of chassis
CLI:
show chassis hardware
M120
MX240, MX480,
MX960, MX2010, MX2020
12-Character code Side of Chassis CLI:
show chassis hardware
PTX Series PTX5000 12-Character Code Upper Left Side of Chassis CLI
Show chassis hardware
TCA Series TCA6000
TCA6500
TCA8000
TCA8500
16-Character code
PPCCRRLYYMMXXXXX
PP
- Product Family
(C2 = TCA8000/8500)
(B6/B7 = TCA6000/6500)
CC – Product Code/Model
(10/15/20/25 = TCA8500-DC)
(30/35 = TCA8500-AC)
(10/15 = TCA6000/6500)
RR – Product Platform/Rev
(01 – 99 = Prototype Release)
(AA – ZZ = Production Release)
L – Manufacturing Location
(1 = Brilliant Te4lecommunication)
(2 = Proto Services, inc)
(3 = Whizz Systems)
(4 = Inpaq Technology)
(5 = Victron)
YY – Build Yield
MM – Build Month
XXXXX – Numeric S/N
(00001 – 99999)
Rear of Chassis / Underside WebUI
Status > System
CLI
Sho sysinfo
[Back to Top]

Switching

Product Line Model Serial Number Format Serial Number Location
Physical Remote
EX Series EX 2200
EX 3200
EX 3300
EX 4200
EX 4500
EX 6210
EX 8200
EX 8208
EX 8216
EX-XRE-200
(All Versions)
12-Character code Rear left side of Chassis CLI:
show chassis hardware
EX 2500  12-Character Code Bottom of Chassis CLI
Show sys-info

Refer to KB13212 - Locating the Serial Number on an EX 8200 series Switch or Component
QFX Series QFX3500-48S-4Q
QFX3008
QFX3100
QFX-JS-DRCTR-BASE-US
QFX-JS-DRCTR-BASE-WW
5-Character Code Right side of the fan tray CLI:
Show Chassis Hardware
[Back to Top]

Security

Product Line Model Serial Number Format Serial Number Location
Physical Remote
Firewall VPN Appliance
ISG, NS, SSG Series
5GT/XP/XT NS25/50/204/208/HSC 16-Character code Rear of Chassis CLI:
get sys

WebUI:
Home page > Device Information section
SSG-5/20/140 SSG-520/550 16-Character Code Rear of Chassis CLI:
Main Unit “Get Sys”
SSG-320M/350M
SSG-520M/550M
12-Character Code Rear of Chassis CLI:
Main Unit “Get Sys”
Modules “Get Chassis”
NS-500/1000
NS-5200/5400
ISG-1000/2000
16-Character code Rear of Chassis CLI:
Base unit - get sys
Modules - get chassis

WebUI:
Base unit only - Home page > Device Information section
ISG Platform w/ IDP Modules IDP-ISG1K
IDP-ISG2K
16-Character code Rear of Chassis CLI:
Base unit - get sys
Modules - get chassis

NSM:
Edit the device > Network > Chassis
IDP Series IDP-10/50/75/100
IDP-200/250/500
IDP-600/800/1000
IDP-1100/8200
16-Character code Rear of Chassis CLI:
# scio getsystem.
SRX Series SRX100
SRX110
SRX200
SRX500
SRX600
SRX1400
SRX3400
SRX3600
SRX5600
SRX5800
AppSecure Feature
12-Character Code Right Side of Chassis CLI:
Show Chassis Hardware
STRM Series STRM 500
STRM 2500
STRM 5000
16-Character code Rear of Chassis CLI:
dmidecode
vGW VM Ware 14-Character Code Serial numbers are on a label included with the product  
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Wireless

Product Line Model Serial Number Format Serial Number Location
Physical Remote
CX Series CX111-SSG
CX111-SRX100
CX111-SRX210
CX111-SRX240
CX111-SRX650
CX111-J2320
CX111-J2350
CX111-4350
CX111-6350
CX111-3G-Bridge
12-Character Code Bottom of Chassis N/A
AX Series AX411 12-Character Code Bottom of Chassis N/A
WLA Series WLA522, WLA522E
WLA432, WLA632
MP-71, MP-82, MP-371
MP-372, MP-422, MP-432
MP-522, MP-522E, MP-620
MP-622, MP632
12-Character Code Bottom of the AP CLI:
“enable” -> enter password
At Console Prompt -> type “show ap config <ap #>
WLC Series WLC2, WLC8, WLC8R
WLC800R, WLC880R
WLC2800
MX-8, MX-16, MX-200
MX-216, MX-400, MX-800R
MX-2800, MXR-2
12-Character Code Bottom of Controller CLI:
“show system”
Wireless LAN Mgmt RingMaster
RingMaster Global
WLM1200-UMSP
12-Character Code N/A RingMaster Java Client
Login -> Configuration
Left Pane -> Highlight Controller -> S/N in center
[Back to Top]

Network Management & Edge Services

Product Line Model Serial Number Format Serial Number Location
Physical Remote
AIM Software   16-Character Code Serial Number Certificate - Delivered electronically after purchase AIM main menu:
1.
Setting tab
2.
License Mgmt on the left navigation panel
Junos Space JA1500/SPC1500 (Appliance) 16-Character Code Bottom/side of Chassis GUI:
Admin -> Manage Fabric
Select Node ->View Details

Single Node: Platform / Administration / Fabric. From there, double click on the node to see the details
MFA (Media Flow Activate) 14-Character Code N/A  
SPC-VA
(Virtual Control Application)
16-Character Code S/N are sent to the customer electronically when they purchase the software  
Media Flow Solution (VXA Series) VXA1001
VXA1002
VXA2002
VXA2010
Software Only
16-Character Code ID label located near the ejector CLI:
Show version
Host ID = Serial Number
NSM Software NSM 2007.x
NSM 2008.X
NSM 2009.X
NSM 2010.X
16-Character code Located on a label included with the purchase of the product N/A
NSM Appliance NSMXpress
NSM-HA
NSM-CM
16-Character code Rear of Chassis CLI:

/usr/sbin/dmidecode | grep –m 1 “Serial Number:”  OR
dmidecode
JRIM
(Route Insight Manager)
RIM5001 12-Character Code N/A Console
Show Configuration
[Back to Top]

Identity, Policy, and Control

Product Line Model Serial Number Format Serial Number Location
Physical Remote
C Series C2000
C3000
C4000
C5000
C5000 NEBS
16-Character Code Rear of Chassis CLI
show system information
SBR Software   16-Character code S/N sent electronically when a license key is purchased
OR
Enter the license string in the Find Licenses section.
The serial number is the Support Reference Number (FULL keys only)
N/A
[Back to Top]

Application Acceleration

Product Line Model Serial Number Format Serial Number Location
Physical Remote
WX Series WX-15/20/50/55 WX-60/80/100
WXC-250/500/590
WXC-1800
WXC-2600/3400
CMS
10-Character code Rear of Chassis CLI:
show license

WebUI:
Help > About
Setup > License Key
DX Series DX-3200/3250/3280
DX-3600/3650
DX-3670/3680
16-Character code
(Legacy devices have a 4 character code)
Rear of Chassis CLI:
show license
or
show server factory M
[Back to Top]

Other Juniper Products

 
Product Line Model Serial Number Format Serial Number Location
Physical Remote
Contrail   14-Character Code Software S/N’s are emailed to
customers in a “Certificate”
for each SW license purchased.
N/A – Customers must contact
Customer Care for assistance
Centralized Cloud CPE 14-Character Code   Software S/N’s are emailed to
customers in a “Certificate”
for each SW license purchased.
N/A – Customers must contact
Customer Care for assistance
Junoshpere Junosphere Lab
Junosphere Classroom
14-Character Code S/N are sent to the customer
electronically when they purchase
their license key
NA
Media Flow Solution VXA1001
VXA1002
VXA2002
VXA2010
Software Only
16-Character Code ID label located near the ejector CLI
Show version
Host ID = Serial Number
MVO MX Traffic Controller
Media Optimizer
Media Flow Controller
14-Character Code SW Serial Number Certificate NA
Streamscope eRM 14-Character Code SW Serial Number Certificate NA
Telchemy TePM 14-Character Code SW Serial Number Certificate WebUI
System
Voice Flow (VoIP) VF 200/1000
VF 1000e
VF 3000/4000
SW S/N:
10-Character code
(KGR1-xxxxxx)

Hardware Platform
VF3000:
17 Characters
(KGR3-xxxxxxxxxxxxx)

VF1000:
11 Characters
(KGR1-xxxxxxx)

VF4000:
16 Characters
(xxxxxxxxxxxxxxxx)

VF1000E:
16 Characters
(xxxxxxxxxxxxxxxx)
Software:
N/A

Hardware:
VF3000 - Chassis Back
VF1000 - Chassis Bottom
VF4000 - Chassis Rear Panel
VF1000E - Right Side of Chassis
Software:
CLI:
show serial-number

Hardware:
N/A
[Back to Top]
 
Modification History:

2017-07-05: Minor edit. Non-technical.

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