When opening a service request, requesting an RMA, or generating a license key, you will be asked to provide the product serial number or Software Support Reference Number (SSRN). This article explains these two types of serial numbers and provides instructions for finding the serial number on Juniper Networks products.

• I need my Serial Number or Software Support Reference Number (SSRN) to open a service request.
• Where do I find the serial number for my product?
• Can I get the serial number using the WebUI / GUI?
• To open an RMA, I need the product serial number, where can I locate it?

An explanation of the Serial Number Types and how to Locate a Serial Number by Product is provided below:

Serial Number Types

Juniper products have two types of serial numbers:

• Hardware Serial Number – Most hardware system serial numbers are stamped on the device itself, as shown in the picture below. Many child component devices will also have hardware serial numbers.

  



• Software Support Reference Number (SSRN) – This is a software serial number provided on the fulfillment document which ships electronically following the purchase of your Juniper software license.  An example is below:

  

  If the license has already been installed for your software, the Software Support Reference Number (SSRN) may be obtained by running the command 'show system license'. The SSRN is included as the first 12 numerical digits of the 'Software Serial Number' listed in JUNOS.

  > show system license
Software Serial Number: 150345967000-fhtJye
Support Reference Number:  150345067000

  Note: For orders prior to March 3, 2017, the Software Serial Number is an alpha numeric starting with SUB, RTU or 9XX:

  

 

Locating the Serial Number by Product

Click the category heading to jump to your product section and get the instructions for locating the serial number.

Routing: ACX Series CTP Series E Series ERX Series LN Series M Series, MX Series, & T Series PTX Series TCA Series	Switching EX Series QFX Series	Security: Firewall (ISG, NS, and SSG Series) ISG with IDP modules SRX Series vSRX, vMX, vGW
Wireless: WLA Series WLC Series Wireless LAN Management	Network Management & Edge Services Junos Space NSM Software and Appliances	Identity, Policy, and Control: C Series Steel-Belted RADIUS (SBR) Carrier
	Other Juniper Products: Contrail Centralized Cloud CPE Media Flow Solution (VXA Series)

 

Routing

 

Product Line	Model	Serial Number Format	Serial Number Location
			Physical	Remote
ACX Series	ACX500, ACX1000, ACX1100, ACX2000, ACX2100, ACX4000	12-Character Code	Rear of Chassis	CLI Show Chassis Hardware
CTP Series	CTP1002,1004 CTP1008,1012 CTP2024,2056 CTPView	6 Character Code	Rear of Chassis beside power plug	CLI N/A
E-series	E-320	10-Character code	Side of Chassis	CLI: show hardware
ERX-series	ERX-310/705/710 ERX-1410/1440	SRP IOA S/N 10-Character code	Rear of Chassis
LN Series	LN1000-V LN1000-V-RTM	12-Character Code	Bottom of Chassis	CLI Show Chassis Hardware
M-series, MX-series & T-series	M7i, M10i M20, M40e, M160 MX5, MX10, MX40, MX80, MX104 T320, T640, T1600 G1, G10 TX-Matrix, TX-Matrix Plus	5-Character code	Rear of Chassis for all except MX104, which is top front left of chassis	CLI: show chassis hardware
	M120 MX240, MX480, MX960, MX2010, MX2020	12-Character code	Side of Chassis	CLI: show chassis hardware
PTX Series	PTX5000	12-Character Code	Upper Left Side of Chassis	CLI Show chassis hardware
TCA Series	TCA6000 TCA6500 TCA8000 TCA8500	16-Character code PPCCRRLYYMMXXXXX PP - Product Family (C2 = TCA8000/8500) (B6/B7 = TCA6000/6500) CC – Product Code/Model (10/15/20/25 = TCA8500-DC) (30/35 = TCA8500-AC) (10/15 = TCA6000/6500) RR – Product Platform/Rev (01 – 99 = Prototype Release) (AA – ZZ = Production Release) L – Manufacturing Location (1 = Brilliant Te4lecommunication) (2 = Proto Services, inc) (3 = Whizz Systems) (4 = Inpaq Technology) (5 = Victron) YY – Build Yield MM – Build Month XXXXX – Numeric S/N (00001 – 99999)	Rear of Chassis / Underside	WebUI Status > System CLI Sho sysinfo

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Switching

Product Line	Model	Serial Number Format	Serial Number Location
			Physical	Remote
EX Series	EX 2200 EX 3200 EX 3300 EX 4200 EX 4500 EX 6210 EX 8200 EX 8208 EX 8216 EX-XRE-200 (All Versions)	12-Character code	Rear left side of Chassis	CLI: show chassis hardware
	EX 2500	12-Character Code	Bottom of Chassis	CLI Show sys-info Refer to KB13212 - Locating the Serial Number on an EX 8200 series Switch or Component
QFX Series	QFX3500-48S-4Q QFX3008 QFX3100 QFX-JS-DRCTR-BASE-US QFX-JS-DRCTR-BASE-WW	5-Character Code	Right side of the fan tray	CLI: Show Chassis Hardware

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Security

Product Line	Model	Serial Number Format	Serial Number Location
			Physical	Remote
Firewall VPN Appliance ISG, NS, SSG Series	5GT/XP/XT NS25/50/204/208/HSC	16-Character code	Rear of Chassis	CLI: get sys WebUI: Home page > Device Information section
	SSG-5/20/140 SSG-520/550	16-Character Code	Rear of Chassis	CLI: Main Unit “Get Sys”
	SSG-320M/350M SSG-520M/550M	12-Character Code	Rear of Chassis	CLI: Main Unit “Get Sys” Modules “Get Chassis”
	NS-500/1000 NS-5200/5400 ISG-1000/2000	16-Character code	Rear of Chassis	CLI: Base unit - get sys Modules - get chassis WebUI: Base unit only - Home page > Device Information section
ISG Platform w/ IDP Modules	IDP-ISG1K IDP-ISG2K	16-Character code	Rear of Chassis	CLI: Base unit - get sys Modules - get chassis NSM: Edit the device > Network > Chassis
SRX Series	SRX100 SRX110 SRX200 SRX500 SRX600 SRX1400 SRX3400 SRX3600 SRX5600 SRX5800 AppSecure Feature	12-Character Code	Right Side of Chassis	CLI: Show Chassis Hardware
STRM Series	STRM 500 STRM 2500 STRM 5000	16-Character code	Rear of Chassis	CLI: dmidecode
vSRX vMX vGW	VM Ware	14-Character Code	Serial numbers / Software Support Reference Numbers (SSRN's) included on the electronic fulfillment PDF provided upon purchase of a commerical software license key.	CLI: Show system license

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Wireless

Product Line	Model	Serial Number Format	Serial Number Location
			Physical	Remote
WLA Series	WLA522, WLA522E WLA432, WLA632 MP-71, MP-82, MP-371 MP-372, MP-422, MP-432 MP-522, MP-522E, MP-620 MP-622, MP632	12-Character Code	Bottom of the AP	CLI: “enable” -> enter password At Console Prompt -> type “show ap config <ap #>
WLC Series	WLC2, WLC8, WLC8R WLC800R, WLC880R WLC2800 MX-8, MX-16, MX-200 MX-216, MX-400, MX-800R MX-2800, MXR-2	12-Character Code	Bottom of Controller	CLI: “show system”
Wireless LAN Mgmt	RingMaster RingMaster Global WLM1200-UMSP	12-Character Code	N/A	RingMaster Java Client Login -> Configuration Left Pane -> Highlight Controller -> S/N in center

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Network Management & Edge Services

Product Line	Model	Serial Number Format	Serial Number Location
			Physical	Remote
Junos Space	JA1500/SPC1500 (Appliance)	16-Character Code	Bottom/side of Chassis	GUI: Admin -> Manage Fabric Select Node ->View Details Single Node: Platform / Administration / Fabric. From there, double click on the node to see the details
	MFA (Media Flow Activate)	14-Character Code	N/A
	SPC-VA (Virtual Control Application)	16-Character Code	S/N are sent to the customer electronically when they purchase the software
NSM Software	NSM 2007.x NSM 2008.X NSM 2009.X NSM 2010.X	16-Character code	Located on a label included with the purchase of the product	N/A
NSM Appliance	NSMXpress NSM-HA NSM-CM	16-Character code	Rear of Chassis	CLI: /usr/sbin/dmidecode | grep –m 1 “Serial Number:”  OR dmidecode

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Identity, Policy, and Control

Product Line	Model	Serial Number Format	Serial Number Location
			Physical	Remote
C Series	C2000 C3000 C4000 C5000 C5000 NEBS	16-Character Code	Rear of Chassis	CLI show system information
SBR Software		16-Character code	S/N sent electronically when a license key is purchased OR Enter the license string in the Find Licenses section. The serial number is the Support Reference Number (FULL keys only) See KB19182 - Locating the serial number for SBR license	N/A

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Other Juniper Products

 

Product Line	Model	Serial Number Format	Serial Number Location
			Physical	Remote
Contrail		14-Character Code	Software S/N’s are emailed to customers in a “Certificate” for each SW license purchased.	N/A – Customers must contact Customer Care for assistance
Centralized Cloud CPE	14-Character Code		Software S/N’s are emailed to customers in a “Certificate” for each SW license purchased.	N/A – Customers must contact Customer Care for assistance
Media Flow Solution	VXA1001 VXA1002 VXA2002 VXA2010 Software Only	16-Character Code	ID label located near the ejector	CLI Show version Host ID = Serial Number

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For further assistance, contact Customer Care.

2017-07-05: Minor edit. Non-technical.
2018-03-21: Added vSRX.
2018-12-19: Minor edits.  Updated Case reference to Service Request and corrected link.
2019-07-16: Minor update and included example of SSRN format
2019-07-26: Added link to KB19182 for SBR
2020-10-22: Removed EOS products.
2020-12-31: minor non-technical edits