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[STRM] How to check for RAID and HDD status on STRM

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Article ID: KB11912 KB Last Updated: 30 Jul 2013Version: 10.0
Summary:
Hard Drive shows alarm on Security Threat Response Manager (STRM) device.
Symptoms:
STRM does not recognize the hard drive, RAID fails to rebuild the hard drive.
Solution:

To troubleshoot Hard Drive errors:

For STRM 500

  1. Login to STRM console as root user
  2. Run #SIstatus
    This command is available only on 2008.2 or above
    [root@strm500-1 ~]# SIstatus

    Usage: SIstatus [-i] [-s] [-a] [-h]
    -i (print RAID information)
    -s (print RAID status)
    -a (clear alarms)
    -h (print Usage information)

For STRM 2500 and 5000

  1. Login to STRM console as root user
  2. Run #arcconf
    This command is available only on 2008.3 or above versions
    [root@localhost ~]# /usr/StorMan/arcconf getstatus 1
    Controllers found: 1
    Logical device Task:
       Logical device                 : 0
       Task ID                        : 101
       Current operation              : Rebuild
       Status                         : In Progress
       Priority                       : High
       Percentage complete            : 46
     Command completed successfully.

    [root@localhost ~]# /usr/StorMan/arcconf getlogs 1 event tabular

    This command will give you the logs for RAID controller

    The commands to view the STRM2500/5000/5000NEBS RAID status are as follows:

    • For Logical drive status, Logical drive should be Optimal, STRM5000NEBS should have 8 drive groups in the RAID10 LD:
      /usr/StorMan/arcconf getconfig 1 ld
    • For Physical drives status:
      /usr/StorMan/arcconf getconfig 1 pd
    • For full adapter status/logical/physical devices:
      /usr/StorMan/arcconf getconfig 1
    • To view a drive rebuilding status/percent complete:
      /usr/StorMan/arcconf getstatus 1
    • To silence an alarm on the Adaptec RAID controller (if its sounding):
      /usr/StorMan/arcconf setalarm 1 silence


If you run into errors when running "arcconf" (sample error shown below): 

[root@strm-2500-1 StorMan]# ./arcconf
./arcconf: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory


Then, install RPM  "compat-libstdc++-33-3.2.3-61.x86_64.rpm":
  1. Download RPM from: http://download.juniper.net/software/strm/compat-libstdc++-33-3.2.3-61.x86_64.rpm
    MD5SUM: 05c5f5e45ab44aceb6269bcaa532003b *compat-libstdc++-33-3.2.3-61.x86_64.rpm

  2. Install the RPM using the command: "#rpm –Uvh compat-libstdc++-33-3.2.3-61.x86_64.rpm"


If running STRM version 2012.0r1 or 2012.0r2, please see this additional article: KB23493 - [STRM] Re-installation of the StorMan package after upgrading STRM 2010.0 to STRM 2012.0r1 or STRM 2012.0r2


Additional Resources:
You can download Arcconf and SIstatus utilities from:

SIstatus - SIstatus.zip
Arconf - http://www.adaptec.com/en-US/speed/raid/aac/sm/asm-linux_v2_12%28922%29_rpm.htm
Arconf Manager Guide - RAID Users Guide.pdf
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