This article provides instructions on how to manually install a license for the Security Threat Response Manager (STRM) appliance.
Customers are having problems while applying license on STRM.
If you are having problems installing a license on an STRM device, attempt to install it manually.
Follow these steps to install licenses manually, via the CLI, on the STRM device:
- The license key is stored under
/opt/qradar/conf/license.key. Log in to STRM using SSH Console.
- Save a backup of the existing license:
cd /opt/qradar/conf
cp license.key license-old.key
Copy the new license file to STRM box under /tmp.
- The license file will look similar to:
[root@strm500-1 conf]# cat /tmp/license.key
-----BEGIN REG KEY-----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=
-----END REG KEY-----
- Copy the license key under the following directories:
cp /tmp/license.key /opt/qradar/conf/
cp /tmp/license.key /store/configservices/staging/globalconfig/
cp /tmp/license.key /store/configservices/deployed/globalconfig/
- Restart the
hostcontext process: #service hostcontext restart
This will install the license on the STRM. Verify the installation by logging in to the WebUI; then browse to Admin > System Management > Select the host > License.
Note: This procedure no longer works in versions 2014 and above where System and Licensing received a development overhaul on the module.