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[STRM] Manual installation of license on STRM for versions 2013 and earlier



Article ID: KB12066 KB Last Updated: 14 Aug 2015Version: 7.0

This article provides instructions on how to manually install a license for the Security Threat Response Manager (STRM) appliance.


Customers are having problems while applying license on STRM.


If you are having problems installing a license on an STRM device, attempt to install it manually.

Follow these steps to install licenses manually, via the CLI,  on the STRM device:

  1. The license key is stored under /opt/qradar/conf/license.key.
  2. Log in to STRM using SSH Console.

  3. Save a backup of the existing license: 
    cd /opt/qradar/conf
    cp license.key license-old.key
  4. Copy the new license file to STRM box under /tmp.

  5. The license file will look similar to:
    [root@strm500-1 conf]# cat /tmp/license.key
    -----BEGIN REG KEY-----
    -----END REG KEY-----
  6. Copy the license key under the following directories:
    cp /tmp/license.key /opt/qradar/conf/
    cp /tmp/license.key /store/configservices/staging/globalconfig/
    cp /tmp/license.key /store/configservices/deployed/globalconfig/
  7. Restart the hostcontext process:
    #service hostcontext restart 

This will install the license on the STRM. Verify the installation by logging in to the WebUI; then browse to Admin > System Management > Select the host > License.

This procedure no longer works in versions 2014 and above where System and Licensing received a development overhaul on the module.

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