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[STRM] Part Numbers and Descriptions for RMA

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Article ID: KB12847 KB Last Updated: 03 Oct 2016Version: 16.0
Summary:

STRM hardware failure. How to RMA the hard drive, fan, and power supply.  Please note that the fan is not Field Replaceable on the JSA x800 Series.

Symptoms:

STRM appliance has a hard drive, fan, or power supply failure and the part must be sent for RMA. What is the process to RMA the hardware part?

Solution:

JTAC can RMA just the individual hard drive. This is recommended over requesting an RMA for the entire appliance. 

To RMA the drive, open a support case with JTAC. Consult:  KB12209 - What information do I need to provide for an RMA?

If the entire RMA'd appliance is included in the RMA: When the new STRM appliance is received, swap the entire appliance. DO NOT simply swap one of the hard drives from the new box with the faulty drive on the old box. Swapping one or more disk(s) from a complete replacement STRM can cause data loss since the new drive is associated with an existing RAID.

Below is the list of part numbers for STRM:

Part NumberDescription
 UNIV-500G-HDD Hard drive for STRM 500 and STRM 5000
 UNIV-250G-HDD Hard drive for STRM 2500
 STRM-UV500G25SASHD Hard drive for STRM 2500 and STRM 5000 for Series II
 STRMUV500G35SATAHD   Hard drive for STRM 500 for Series II
 UNIV-146-HDD Hard drive for STRM 5000 NEBS
 SAS900HDD10K Hard drive for JSA 7500
 SAS1TBHDD7k Hard drive for JSA 5500, 3500, and 1500
 JSA3800-5800-HDD Hard drive for JSA 3800 and 5800
 UNIV-MR2U-FAN Fan for STRM 500
 UNIV-HE2U-FAN Fan for STRM 2500 and STRM 5000
 UNIV-MR2U-B-FAN Fan for STRM 500 and STRM 2500 for Series II
 UNIV-HE2U-B-FAN Fan for STRM 5000 for Series II
 UNIV-HE-N-FAN Fan for STRM 5000 NEBS
 UNIV-FAN-NEBS Fan for JSA 7500
 UNIV-HE2U-B-FAN-G Fan for JSA 5500
 UNIV-MR2U-B-FAN-G Fan for JSA 3500 and 1500
 UNIV-250W-PS-AC STRM500/2500 Series II AC power supply
 UNIV-PS-400W-AC STRM 500 AC power supply
 UNIV-PS-560W-AC STRM 5000 Series II AC power supply 
 Also for STRM 5000 NEBS manufactured 10/2009 or later
 UNIV-PS-700W-AC STRM 2500 and  STRM 5000 AC power supply
 Also for STRM 5000 NEBS manufactured 05/2009 -09/2009
 UNIV-560W-PS-DC STRM500/2500/5000 Series II DC power supply
 Also for STRM 5000 NEBS manufactured 10/2009 or later
 UNIV-PS-710W-DC DC power supply for STRM 500, STRM 2500, and STRM 5000 
 Also for STRM 5000 NEBS manufactured 05/2009 - 09/2009
 JSA3800-AC-PS JSA3800 700 WATT AC POWER SUPPLY
 JSA3800-DC-PS JSA3800 650 WATT DC POWER SUPPLY
 JSA5800-AC-PS JSA5800 920 WATT AC POWER SUPPLY
 JSA5800-DC-PS JSA5800 1010 WATT DC POWER SUPPLY
 UNIV-250W-PS-AC AC power supply for JSA1500 and JSA3500
 UNIV-PS-560W-AC AC power supply for JSA5500
 UNIV-560W-PS-DC DC power supply for JSA1500, JSA3500, and JSA5500
 UNIV-750W-PS-AC AC power supply for JSA7500
 UNIV-750W-PS-DC DC power supply for JSA7500
 UNIV-MR2U-RAILKIT Mounting rail kit for STRM 500
 UNIV-HE2U-RAILKIT Mounting rail kit for STRM 2500 and STRM 5000
 UNIV-2U-UNIMOUNT All STRM Series II spare Uni-mounting kit
 (kit already included with hardware)
 UNIV-AIRFILT-NEBS Airfilter for JSA 7500

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