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What information do I need to provide for an RMA of a firewall device: SSG, ISG, NS, or NetScreen



Article ID: KB13159 KB Last Updated: 30 Jan 2009Version: 2.0
Information to have available when requesting an RMA
Creation of an RMA is often delayed while waiting for all of the necessary pieces of information.
In order to facilitate your RMA, Juniper needs the following information.
Ship To Information:
Contact Name
Contact Phone Number
Contact Email
Shipping Address:
City, State, Postal Code
Device Information:
If possible:
Output of the command:  get system
Output of the command:  get chassis (not available on some firewall models)

Device Name -
Device Serial Number -
Part Number - (only if a separate part /module/card is being RMA'd. )  If multiple parts, include the part number and serial number for each part.
Part Serial Number - (only if a separate part is being RMA'd. Juniper serial numbers are 16 digits long)

(For help finding your serial number, consult:  KB11364 - How can I find the serial number for my Juniper Networks device?)
Reason for Return - (Be specific)

How long device was running before failure? - (As close as possible)

Providing this information when requesting an RMA can help Juniper initiate the RMA immediately.

Note: For more information on the RMA process, refer to KB9866 - RMA FAQs - What is an RMA, What is needed for an RMA, How to get an RMA, and more.

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