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Transfer license keys to an RMA replacement device

  [KB13500] Show Article Properties


Summary:

This article provides self-service instructions on how to transfer a license activation key from a defective device to an RMA replacement device. The Juniper End User License Agreement (EULA) states that RMA license keys may be transferred where the following criteria are met:

  • The defective hardware product has an active support contract
  • JTAC has confirmed the hardware as defective via a Technical Service Request.
  • The replacement device is the same series/platform as the defective device.*

*The replacement device may be one provided by Juniper Networks or a spare of the same model provided from a partner's/customer's stock.

 

Symptoms:

My Juniper product has faced a hardware failure, and I require to transfer the software license keys from the defective device to a replacement device.

Solution:

Important Notes:

  • Self-service RMA license transfer is available only where a Juniper RMA has been initiated by JTAC.
     
  • There is no option for self-service license transfer for the following conditions:
    • Customer/Partner Self-Sparing where no Juniper RMA # has been created
    • Juniper Advanced Thread Protection (JATP) appliance
    • EX-XRE200 Virtual Chassis license transfer

If your request falls into one of these conditions, contact Customer Care.



Follow the relevant self-service instructions below for your product, which depends on whether it is running Junos or non-Junos:
 


Junos OS Enabled Products (e.g. SRX Series, QFX Series, Ex Series)


Note: For MX Series, no license transfer is required following RMA. You may continue to use the same license unlocking key or trust-based Software 'Right to Use' on your replacement product. If you have misplaced your MX Series unlocking key or Software 'Right to Use' document, then contact Customer Care with your Purchase Order details.

 

Step 1: Gather the RMA number and device serial numbers:

  • RMA Number (e.g. R299218954)
  • Defective Device Serial Number
  • Replacement Device Serial Number*

Tip: This information is located via the Technical Service Request or the RMA's module in MyJuniper Service Request Manager (MYJ-SRM).

*The Replacement Device Serial Number may be one provided by Juniper Networks or a product of the same model provided from either a Juniper Partner or spare stock. When deploying your own spare, please ensure that you contact Customer Care so that support entitlement and product registration information may also be updated!

 

Step 2: Activate the replacement licenses using the RMA Tool:

  1. Enter the Juniper Agile Licensing Portal (JAL).
  2. Click the RMA Tool button in the right-hand side of the screen.
  3. Enter the RMA details gathered in Step 1.
  4. Click the Submit button.
  5. Validate that the product information is correct and complete the RMA license transfer.
  6. The completion screen will be displayed where you may download/email the license keys.

If an error message is received or you are unable to transfer the license keys via self-service, contact Customer Care.

Tip: For additional instructions on RMA license transfer for Junos OS enabled products, refer to Juniper Agile Licensing Portal FAQ.

 

Step 3: Install the activated licenses on the replacement Juniper device.

For detailed instructions on Junos OS license key installation, consult: Adding New Licenses (CLI Procedure).

 

Non-Junos OS Products (e.g. SSG Series, JSA Series, NetScreen)


Note: As specified in the important note above, for RMA license key transfer on Juniper Advanced Threat Protection (JATP Series), contact Customer Care.
Note: For RMA license transfer on Junos Space appliance, contact Customer Care.


Step 1: Gather the RMA number and Device Serial Numbers:

  • RMA Number (e.g. R299218954)
  • Defective Device Serial Number
  • Replacement Device Serial Number*

* The Replacement Device Serial Number may be one provided by Juniper Networks or a product of the same model provided from either a Juniper Partner or spare stock. When deploying your own spare, please ensure that you contact Customer Care so that support entitlement and product registration information may also be updated!

 

Step 2: Generate replacement licenses using the RMA Tool.

  1. Access the License Management System (LMS).
  2. Select Generate Replacement Licenses for RMA devices (below the drop-down list on the Generate Licenses tab).
  3. Select your product series from the list.
  4. Enter the RMA details gathered in Step 1.
  5. Click the Generate button.
  6. Confirm the RMA license transfer details and click Generate License.
  7. The completion screen will be displayed where you may download/email the license keys.

If an error message is received or you are unable to transfer the license keys via self-service, contact Customer Care.

 

Step 3: Install the generated licenses on the Juniper device.

 

Modification History:

2019-07-31: Updated section headers and added note regarding process for Junos Space.
2019-07-13: Minor edit.
2019-01-25: Overhaul to ensure article is appropriate for all products in the Juniper Networks portfolio.
2018-12-17: Modified Important Note in the Summary section, added products that are supported in JAL, removed instruction for Junos OS devices

 

 

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