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[WX] Netmap request failed

  [KB13912] Show Article Properties


Summary:
Netmap request failed errors displayed in the WX System Logs
Symptoms:
 The error "E10 SR: Netmap request failed on connect. ip=192.168.1.1 timeout=10" is displayed when viewing WebUI > Admin > Tools > Display System Log

Solution:

This message is is generated when the tunnel control mechanism, which from the CC (Compression) side of a tunnel, sends out netmap request to the remote DC (Decompression) side. The request is a new connection sent via TCP to Destination port 3578. After opening the socket, the CC end waits for 10 seconds to establish the connection before tearing the socket down. If it fails to establish connection it will try again after 1 minute. This indicates the problem is with either the remote device or network connectivity.

You will need to troubleshoot the connection between the two devices.

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