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JTAC Certified Guide to Troubleshooting DMI devices with NSM

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Article ID: KB13955 KB Last Updated: 07 Dec 2019Version: 2.0
Summary:

Please refer to the articles below in order to troubleshoot DMI devices which are supported in NSM 2008.1 and above.

DMI devices include the following device types:

  • Secure Access (SA)  SSL-VPN
  • Infranet Controller (IC)
  • JUNOS-EX Series switches
  • JUNOS-ES on J-Series firewalls
  • JUNOS on M/T-Series routers
Solution:

Overall DMI device troubleshooting and information

  • KB13939: What is DMI and how does NSM manages DMI devices?
  • KB13940: How does a DMI device establishes a connection to NSM?
  • KB13941: How NSM manages the configuration of a DMI device


JUNOS specific DMI Agent Troubleshooting

  • KB13942: How to see the JUNOS device XML configuration file sent to NSM
  • KB13943: How to view DMI and NSM management related JUNOS device side logs:
  • KB13944: Troubleshooting JUNOS device connection to NSM
  • KB13945: How to configure the DMI agent settings on a JUNOS device


NSM Server Side Troubleshooting

  • KB13953: How to identify the cause of a DMI device connection failure from the NSM server
  • KB13954: NSM GUI client device editor is showing incorrect settings or data range for a DMI device
Modification History:
2019-12-07: Removed KB links for Pulse products since they are no longer supported
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