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[EOL/EOE] JTAC Certified Guide to Troubleshooting DMI devices with NSM

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Article ID: KB13955 KB Last Updated: 18 Mar 2021Version: 4.0
Summary:

Note: A product listed in this article has either reached hardware End of Life (EOL) OR software End of Engineering (EOE).  Refer to End of Life Products & Milestones for the EOL, EOE, and End of Support (EOS) dates.


Please refer to the articles below in order to troubleshoot DMI devices which are supported in NSM 2008.1 and above.

DMI devices include the following device types:

  • JUNOS-EX Series switches
  • JUNOS-ES on J-Series firewalls
  • JUNOS on M/T-Series routers
Solution:

Overall DMI device troubleshooting and information

  • KB13939: What is DMI and how does NSM manages DMI devices?
  • KB13940: How does a DMI device establishes a connection to NSM?
  • KB13941: How NSM manages the configuration of a DMI device

JUNOS specific DMI Agent Troubleshooting

  • KB13942: How to see the JUNOS device XML configuration file sent to NSM
  • KB13943: How to view DMI and NSM management related JUNOS device side logs:
  • KB13944: Troubleshooting JUNOS device connection to NSM
  • KB13945: How to configure the DMI agent settings on a JUNOS device

NSM Server Side Troubleshooting

  • KB13953: How to identify the cause of a DMI device connection failure from the NSM server
Modification History:
2020-10-18: Article marked as EOL/EOE.
2019-12-07: Removed links for Pulse Secure products since they are no longer supported by Juniper
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