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Subscribe to email notifications for Technical Bulletins (TSB), Security Advisories (JSA), Problem Reports (PR), Knowledge Base (KB) articles and more

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Article ID: KB9890 KB Last Updated: 14 May 2020Version: 15.0
Summary:

The Knowledge Search Subscription service provides notifications on software and hardware updates, new software releases, security alerts, End-of-Life announcements, Support news and announcements, etc. Customers and partners can log in and change their notification preferences at any time.

This article provides instructions on how to create, renew, and cancel a subscription.

Symptoms:
  • I would like to receive notifications for:
    • Software and/or hardware updates
    • End of Life Products
    • New Software Releases
    • Technical Bulletins
    • Product Alerts
    • Security Advisories and Alerts
    • New KB articles
    • Known issues for my products
  • How do I change my current preferences?
  • How do I unsubscribe?
Solution:

Juniper's Knowledge Base and Problem Report Subscription feature allows you to receive an email summary about new and updated articles for the Juniper sites listed below.  Log into either tool and look for the "My Subscriptions" link near your login ID or select the link from below:

 

For an overview of how to subscribe, change, and unsubscribe, refer to Knowledge Search Subscriptions How-to [PDF].

Sites Available from Knowledge Base:

Site Description Mail Frequency Mail Schedule
 Security Advisories (JSA)  Security alerts, vulnerabilities, and advisory notices.  Quarterly  09:00 PT
 2nd WED of each calendar quarter (JAN, APR, JUL, OCT) 
 Technical Bulletins (TSB)   Product alerts, software release notices, EOL (End of Life) and EOS (End of Support) notices  Bi-weekly  
 17:00 PT
MON and THUR each week 
 Knowledge Base (KB)
 Troubleshooting information for errors, installation issues, performance issues and compatibility problems; get recommendations; and read what to collect when opening a case. 
 Bi-weekly  17:00 PT
 MON and THUR each week  
 JunosE Defect (KA)  Troubleshooting information for JunosE products; aka Knowledge Assets  Bi-weekly  17:00 PT
 MON and THUR each week
 Technotes (TN) 
Application notes and white papers developed by support engineers.
 Bi-weekly  17:00 PT
 MON and THUR each week


Site Available from Problem Report (PR) Search:

Site Description Mail Frequency Mail Schedule
 Problem Report (PR)  Repository of issues related to Junos and ScreenOS products  Bi-weekly  17:00 PT
 MON and THUR each week

 

Note: subscription emails are sent from kc-admin@juniper.net



Creating and Managing Subscriptions

Subscriptions can be created as Site or Article type. 
  • A site subscription will include new and updated articles for the products/applications selected.  These subscriptions are created and managed from Manage Subscriptions pages: Knowledge Base or Problem Report (PR) Search   
  • An article subscription will alert you when the specific article is updated. Article subscriptions are created from the article page (i.e. kb.juniper.net/KB9890) and managed either from the article OR Manage Subscriptions pages
Actions Subscription Type Process
 Create  Site
  1. From the Manage Subscription page, select the site and then click Go.
  2. Select the products/applications
  3. Click Save
 Notes:
  • Click 'Select All Groups and Series' to quickly check/uncheck all items
  • Click the Technology Group (i.e. Security Products, Router Products) to select all Product Series/Applications listed for that group
 Article
  • On the article page, select Subscribe. A confirmation message is displayed at the top of the article.
 Change / Edit  Site
  1. Select  edit  
  2. Make the necessary changes
  3. Click Save
 Copy  Site
  • During the Create or Edit process, you can choose the option to 'Also, apply this subscription pattern to:'.  Select the site(s) that should also have the same subscription pattern.
 Renew  Site
  • On the Manage Subscription page, select renew  to reset the expiration timer and re-subscribe
 Article
  • On the article page select 'Renew' to reset the expiration timer and re-subscribe
  • On the Manage Subscription page, select renew  to reset the expiration timer and re-subscribe
 Unsubscribe / Cancel  Site
  • On the Manage Subscription page, select unsubscribe / opt out 
 Article
  • On the article page, select 'Unsubscribe'
  • On the Manage Subscription page, select unsubscribe / opt out 
 Email
  • If you do not have login access and need to be removed from all future emails, click 'Unsubscribe All' located at the bottom of the email.  The request will be sent to the Knowledge Base Administration team.
 
NOTES:
  • Review your Subscriptions a couple of times a year to stay current with Juniper's latest innovations.
  • Subscriptions to Knowledge Base, Technotes, JunosE Defect, and PR Search will automatically expire after 180 days
  • Security Advisory and Technical Bulletin subscriptions never expire. 
  

Quick Links:

The following links provide a “Browse All” view for articles within the sub-sites. The results are sorted by the “Last Modified Date”.
 
Refer to KB30569 for additional Knowledge Search Help
Modification History:
2019-12-13: updated pdf.
2020-05-14: added subscription mailing schedule.
Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

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