Some information is not showing up in CLI and fields have no data in the WEBUI

Some information is not showing up in the CLI and WEBUI, such as:

• Hardware and Firmware version are 0
• Resource Status bars are blank
• Event log is missing the description

In the WebUI, certain fields are missing information, such as follows:




The CLI commands are affected too.   "get event" can show up missing data (with blanks) instead of reflecting the actual data:

nsisg1000-> get event
Total event entries = 737
Date Time Module Level Type Description
2008-12-24 11:36:58 system alert 00016
2008-12-24 11:36:54 system alert 00016 ***The event description is missing
2008-12-24 11:36:54 system alert 00016


There are 2 issues which have similar symptoms. One specific to the ISG platform and another which applies to all platforms.

Issue 1

For ISG devices with IDP
(ID 432204)

Steps on how this issue is replicated/ triggered :
(i) Configure the Security Module (SM) by adding an IDP policy, i.e. src any, dest any, service any, attack 'all Critical'.
(ii) SSH to the firewall using putty
(iii) Run, exec sm 3 ksh "scio sysconf all" and then, enter Ctrl-C while text is printing.

The error will be shown as follows:



The patch released for this issue is 6.1r4-fa1. The tentative release plan for this issue is ScreenOS 6.1.0r7 and ScreenOS 6.2.0r3.
There is no work-around (aside from rebooting the firewall).

ISSUE 2

For all other devices including the ISG
(ID 412072)

Steps on how this issue is replicated/ triggered :
(i) Run get session > tftp X.X.X.X abc.txt in a telnet session, not a console session.
(ii) X.X.X.X is the tftp server but tftp service has not been started
(iii) input "Control+C" and "Control+Z"
(iv) Connect to firewall using the WebUI

The error will be shown as follows:



The patch released for this issue is 6.1r4-cu4. The tentative release plan for this issue is ScreenOS 6.1.0r6 and ScreenOS 6.2.0r3.

Work-around:  A possible work-around, which only applies to ScreenOS 6.2, is as follows:

set console disable
unset console disable

For the 6.1 ScreenOS, there is no workaround aside from rebooting the firewall. This effectively resets the console module to allow the WebUI to recover.