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High CPU on STRM

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Article ID: KB14829 KB Last Updated: 22 Jul 2009Version: 1.0
Summary:
STRM dashboard displays High CPU messages
Symptoms:

Solution:
STRM Hardware might experience high CPU usage under the following circumstances:
  • License issue - Incorrect license installed, STRM is processing logs more than licensed for.
    Solution:  Check if you have the correct license installed.   Also check if you are sending logs more than value configured for the EPS threshold in the /store/configservices/deployed/deployment.xml file.

  • Multiple Users logged in - Multiple users are logged in and running Event queries simultaneously 
    Solution:  Check the number of users logged in and the processes they are running (Available in 2009.1 and above versions)

  • Reporting engine - Multiple reports are running in backend. This can be verified by running the "top" CLI command on the STRM. The reporting process would show high CPU usage.
    Solution:  Schedule large reports to run during off-peak hours.
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