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Wrong IP netmask in CTP first boot file causes ctpd to not run

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Article ID: KB15120 KB Last Updated: 04 Mar 2017Version: 2.0
Summary:
Wrong IP netmask in CTP first boot file causes ctpd to not run and hence, access to menus are not possible.
Symptoms:
The IP address and netmask were changed on a CTP device.  In this change, an invalid netmask was used and was not corrected when warned by the CLI.  This invalid netmask was kept but when the device rebooted as is customary for such a change, the ctpd did not start and access to the menus were forbidden. 
Solution:
Remove the firstboot file which houses the CTP device's IP address, netmask and gateway, and rebooted. 

The process of rebooting with no firstboot file forces one to be recreated and gives the user the chance to program properly. 

The process of firstboot removal is done in the following way:
  1. login as ctp_cmd
  2. su -
  3. mfw
  4. cd /etc
  5. rm firstboot
  6. mfr
  7. reboot
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