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[EOL/EOE] Troubleshoot NSMXpress WebUI

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Article ID: KB15234 KB Last Updated: 18 Oct 2020Version: 4.0
Summary:
Note: A product listed in this article has either reached hardware End of Life (EOL) OR software End of Engineering (EOE).  Refer to End of Life Products & Milestones for the EOL, EOE, and End of Support (EOS) dates.
NSMXpress server can be accessed using the WebUI at  https://IP_NSMXPRESS/admin. This is used to monitor the status of NSM Processes and access the error logs
Symptoms:
NSM WebUI shows "Page not found" error
Solution:
In NSMXpress the WebUI is controlled by Apache and HTTPD services 

To troubleshoot NSM WebUI access failure,
  1. Verify NSM Gui Server Webproxy is running:  #/etc/init.d/guiSvr status
  2. Verify httpd service is running:  #service httpd status
  3. Verify NSM Server is listening on port 443:  #netstat -an | grep 443
  4. Verify IPtables is not blocking the access:  #iptables -L .If you are not sure about IPtables, stop IPTABLES using command #service iptables stop 
  5. Verify disk space is not full - Follow KB14524 for instructions
  6. Verify the NSM WebUI package is installed:  #rpm -q nsmxwui

If everything seems to be running correctly, look for errors in following log files in order to identify the root cause:
/var/netscreen/GuiSvr/errorLog/webproxy.log
/var/log/httpd/ssl_error_log
/var/log/httpd/ssl_access_log
/var/log/httpd/ssl_request_log

Verify HTTP configuration; the HTTP configurations files should be present in  /etc/httpd/conf.d/
 
Modification History:
2020-10-18: Tagged article for EOL/EOE.
 
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