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I have hardware in the US and EMEA regions. Where do I place the support orders?

  [KB15320] Show Article Properties


Summary:
How does a JPartner place a support order for customers who have devices located around the world?
Symptoms:
Many customers have global networks, and each device needs to be supported. How are orders for devices in other countries or regions placed?
Cause:

Solution:
Each order needs to be processed with the associated theatre and placed on separate Purchase Orders.

All devices in the America's region would need to be placed with a distributor in that region. Orders for the EMEA or APAC regions would need to be quoted in the respective theatre, and placed on a separate Purchase Order to distributors in that region.

Para la version en espanol ver KB17418

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