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What are the terms for the EX4200, EX3200 and EX2200 Switch Limited Lifetime Warranty (LLW)?

  [KB15517] Show Article Properties


Summary:

This article answers the following questions:

  • What are the Limited Lifetime Warranty (LLW) terms for the EX4200 and EX3200 Switching products?

  • Do the EX2200 series switches also have a Limited Lifetime Warranty (LLW)?

  • Where can I locate further EX-Series warranty information on the Juniper Support Center?

  • What is the validity persiod of the Limited Lifetime Warranty (LLW) on EX-Series products?

  • What is the RMA service level for products covered under LLW?

Solution:

For more details, refer to the document on Limited Lifetime Warranty - EX2200, EX3200, EX4200.

  • Covered Hardware: Juniper Networks EX2200, EX3200 and EX4200 systems purchased after September 30, 2009

  • Limited software warranty: Warranty for software support remains consistent with all Junos-based products: 90 days from the warranty start date

  • JTAC assistance: The Juniper Technical Assistance Center (JTAC) will provide online RMA processing assistance to warranted customers

  • Products purchased under LLW have a 10-year warranty until product EOS date.

  • Return to Factory repair or replacement is the RMA SLA for EX2200, EX3200 and EX4200 systems purchased after September 30, 2009

  •  Product Warranty Policy

 

Para la version en español ver KB17807

Modification History:

2019-10-24: Minor edit
2018-08-22 - Updated the solution with more details and link to documentation.

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