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Change Warranty End Date on a Device that was RMA'd

  [KB15596] Show Article Properties


Summary:
Can the warranty end date be changed on the replacement unit I just received?   I would like to change the warranty date on the replacement device to match when I received the replacement so I get a full year warranty.
Symptoms:
I would like to have the warranty date adjusted after the RMA.
Solution:
Juniper Networks does not change warranty dates on any devices that were repaired or replaced as part of an RMA. However, if there is an active support contract on the defective device, it will be transferred automatically to the replacement device.

If you need the warranty date changed for a different reason please consult: KB10929 - Can a request be made to change the Warranty Date?

If you need additional assistance, contact Customer Care.

Para la version en español ver KB17547

Modification History:
2019-10-24: Minor edit
2019-09-12: Added clarification, article refers to the 'end date' 
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