Note: A product listed in this article has either reached hardware End of Life (EOL) OR software End of Engineering (EOE).  Refer to End of Life Products & Milestones for the EOL, EOE, and End of Support (EOS) dates.

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When an STRM temporary License Key expires in STRM 2009.1r1 and later, an alternate web page is displayed to allow you to load a new key.  The Launch Admin Console button on this page does not function properly and will not respond when clicked.

 

The STRM temporary License Key expired.  On the Expired License Key page the Launch Admin Console button does not function properly and will not respond when clicked.

This issue was resolved in STRM version 2009.2 build 6.3.1.179273.  The patch must be applied to all consoles in your deployment.  Manual fix is described below:

To resolve this issue follow these steps:

1. Login to your STRM Appliance as the root user via an SSH client such as Putty.
2. Change directories to /opt/qradar/conf/localization: 

   cd /opt/qradar/conf/localization

3. Make a copy of qradar.properties for backup purposes: 

   cp -p qradar.properties qradar.properties.orig

4. Edit line number 611 of the qradar.properties file:

   From:
   jsp.ExpiredLicense.summary=The Security Threat Response Manager has detected that your license key has expired on .<br/><br/>If you have not yet deployed your new license, please do so now from the admin console.<div style="margin:2em;" align="center">&nbsp;&nbsp;<input type="button" value="Launch Admin Console" onclick="adminConsole()"/></div><br/>If you require assistance, please contact customer support using the button below.
   
   To:
   jsp.ExpiredLicense.summary=The Security Threat Response Manager has detected that your license key has expired on .<br/><br/>If you have not yet deployed your new license, please do so now from the admin console.<div style="margin:2em;" align="center">&nbsp;&nbsp;<input type="button" value="Launch Admin Console" onclick="configureLicense()"/></div><br/>If you require assistance, please contact customer support using the button below.

5. Save your changes to the file and restart Tomcat:

   service tomcat restart

6. Next, click the Launch Admin Console button.  This should bring up the Installed License Window.
7. Select the expired license and choose Manage License from the Action Menu to bring up the License Management UI
   
   
    
8. Browse for the new License on your system and Save it to the Appliance.
   
   
    
9. You should now have a Licensed STRM Appliance.

2020-12-16: Tagged for EOL/EOE