Support Support Downloads Knowledge Base Case Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

[EOL/EOE] STRM 2009.1r1 and later: Launch Admin Console Button does not function when an Expired License Key is present on the system

0

0

Article ID: KB16926 KB Last Updated: 16 Dec 2020Version: 5.0
Summary:

Note: A product listed in this article has either reached hardware End of Life (EOL) OR software End of Engineering (EOE).  Refer to End of Life Products & Milestones for the EOL, EOE, and End of Support (EOS) dates.


 

When an STRM temporary License Key expires in STRM 2009.1r1 and later, an alternate web page is displayed to allow you to load a new key.  The Launch Admin Console button on this page does not function properly and will not respond when clicked.

 

Symptoms:
The STRM temporary License Key expired.  On the Expired License Key page the Launch Admin Console button does not function properly and will not respond when clicked.

Solution:
This issue was resolved in STRM version 2009.2 build 6.3.1.179273.  The patch must be applied to all consoles in your deployment.  Manual fix is described below:

To resolve this issue follow these steps:
  1. Login to your STRM Appliance as the root user via an SSH client such as Putty.
  2. Change directories to /opt/qradar/conf/localization
    cd /opt/qradar/conf/localization
  3. Make a copy of qradar.properties for backup purposes: 
    cp -p qradar.properties qradar.properties.orig
  4. Edit line number 611 of the qradar.properties file:
    From:
    jsp.ExpiredLicense.summary=The Security Threat Response Manager has detected that your license key has expired on .<br/><br/>If you have not yet deployed your new license, please do so now from the admin console.<div style="margin:2em;" align="center">&nbsp;&nbsp;<input type="button" value="Launch Admin Console" onclick="adminConsole()"/></div><br/>If you require assistance, please contact customer support using the button below.

    To:
    jsp.ExpiredLicense.summary=The Security Threat Response Manager has detected that your license key has expired on .<br/><br/>If you have not yet deployed your new license, please do so now from the admin console.<div style="margin:2em;" align="center">&nbsp;&nbsp;<input type="button" value="Launch Admin Console" onclick="configureLicense()"/></div><br/>If you require assistance, please contact customer support using the button below.
  5. Save your changes to the file and restart Tomcat:
    service tomcat restart
  6. Next, click the Launch Admin Console button.  This should bring up the Installed License Window.
  7. Select the expired license and choose Manage License from the Action Menu to bring up the License Management UI


     
  8. Browse for the new License on your system and Save it to the Appliance.


     
  9. You should now have a Licensed STRM Appliance.
Modification History:

2020-12-16: Tagged for EOL/EOE

 

Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search