Support Support Downloads Knowledge Base Case Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

Which AX411 devices are eligible for recall?



Article ID: KB17230 KB Last Updated: 08 May 2015Version: 2.0

Juniper has issued a recall for two models of the AX411 device.


Only specific AX411 devices are eligible for the recall, based on certain build criteria.



Only AX411-W and AX411-E devices built in January, February, and March of 2010 that do not contain "Programmed with country code XX" are eligible for recall. If you have one of these devices, please see KB17229 for more information.

If you need additional assistance, contact Customer Care to open a case.

  • Web (online):  Click Create Case, and choose the 'Customer Care Case' radio button.
  • Phone:  1-888-314-5822 (toll free, US & Canada. If outside US or Canada, use a country number listed from one of the regional tabs on
Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search