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[ScreenOS] How to find/access the serial number of the power supply on a NS5200

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Article ID: KB17661 KB Last Updated: 26 Dec 2020Version: 2.0
Summary:

I need to RMA the power supply of the NS5200 device. Where is the serial number of the power supply?

Symptoms:

JTAC is asking for the 16 digit serial number of the power for the NS5200. How do I access the power supply's serial number?

Solution:

The serial number of the power supply is only physically accessible on the power supply itself. The power supply must be removed/pulled out to see the label with the serial number.

For example:



Power off the power supply by using the switch. (The device can run with one power supply.):



Make sure the power switch is on Off position
Disconnect the power cord. Loosen the two black thumb screws on the power supply.



Once screws are loosened pull the power supply out by the steel handle.
Caution: Please use two hands, one hand on the handle and one hand under the power supply.





Pull out further.
Caution: Please use two hands, one hand on the handle and one hand under the power supply.



The 16 digit serial number is on the label on top of the power supply as shown above.



Reinstall a new power supply in the reverse order.
 
Modification History:
2020-12-26: Article re-reviewed for accuracy. Added link to related KB.

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