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[Archive] The hardware version displayed, In theWebUI, is 0(0) on SSG-300 and SSG-500

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Article ID: KB20791 KB Last Updated: 18 Dec 2017Version: 2.0
Summary:
This article describes the issue of the hardware version being displayed, In the WebUI, as 0(0) on SSG-300 and SSG-500.
Symptoms:
The following issue description is collected from lab tests.

The hardware version displayed, in the WebUI, is 0(0) on SSG300 and SSG500. This issue is found in 6.2 and 6.3.

Based on the the output of get system and get chassis detail, the hardware version is actually REV 08(0)-(00); but in the WebUI, it is displayed as 0(0). Actually, it should also be REV 08(0) in the WebUI.

WebUI display:
Hardware Version: 	0(0) <=========================Here
Firmware Version:       6.3.0r6.0 (Firewall+VPN)
Serial Number:          JN1090342ADB
Host Name:              SSG550

===========================
SSG550-> get system 
Product Name: SSG-550M
Serial Number: JN1090342ADB, Control Number: 00000000
Hardware Version: REV 08(0)-(00), FPGA checksum: 00000000, VLAN1 IP (0.0.0.0)
Software Version: 6.2.0r8.0, Type: Firewall+VPN
Feature: AV-K
Compiled by build_master at: Mon Oct 25 21:55:26 PDT 2010
Base Mac: 0017.cb46.ff80
File Name: /sos/ssg500.6.2.0r8.0, Checksum: 1df1e802
, Total Memory: 1024MB

Date 01/13/2011 17:35:19, Daylight Saving Time enabled
The Network Time Protocol is Disabled
Up 0 hours 1 minutes 17 seconds Since 13Jan2011:17:34:02
Total Device Resets: 0

===========================
SSG550-> get system 
Product Name: SSG-550M
Serial Number: JN1090342ADB, Control Number: 00000000
Hardware Version: REV 08(0)-(00), FPGA checksum: 00000000, VLAN1 IP (0.0.0.0)
Software Version: 6.3.0r6.0, Type: Firewall+VPN
Feature: AV-K
BOOT Loader Version: Unkown
Compiled by build_master at: Wed Dec 22 21:31:41 PST 2010
Base Mac: 0017.cb46.ff80
File Name: /sos/ssg500.6.3.0r6.0, Checksum: 1bdfc811
, Total Memory: 1024MB

Date 01/13/2011 17:42:18, Daylight Saving Time enabled
The Network Time Protocol is Disabled
Up 0 hours 0 minutes 38 seconds Since 13Jan2011:17:41:40
Total Device Resets: 0

===========================
SSG550-> get chassis detail 

Motherboard Information:
  Juniper JEDEC code: 7fb0
  ID eeprom format version: 01
  Assembly ID: 01bf
  Assembly version: 0.8
  Hardware version: REV 08 <=========================Here
  P/N: 710-015273
  S/N: NM6615
  Assembly flags: 00
  Day of manufacture: 07
  Month of manufacture: 12
  Year of manufacture: 2006
  Board specific information:
    ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff 
  RMA information, section 1:
    ff ff ff ff ff ff ff ff ff ff ff ff 
  RMA information, section 2:
    ff ff ff ff ff ff ff ff ff ff ff ff 
  RMA information, section 3:
    ff ff ff ff ff ff ff ff ff ff ff ff 
  RMA information, section 4:
    ff ff ff ff ff ff ff ff ff ff ff ff 
  Serial number (NS): ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ
  MAC Address: ff-ff-ff-ff-ff-ff
  Hardware number: ffff
  BOM version: 255.255.255
Solution:
This issue is addressed in ScreenOS 6.2.0r11 and 6.3.0r8 or any later version.

Root Cause:  The WebUI is not in accordance with the CLI.
Modification History:
‚Äč2017-12-07: Article archived.
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