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[SRX] Troubleshooting SRX Chassis Cluster management issues



Article ID: KB20795 KB Last Updated: 30 Jul 2020Version: 5.0

A list of a number of articles and technical documentation links are provided for managing a SRX Chassis Cluster.

For other Chassis Cluster related articles and troubleshooting, refer to Resolution Guide -- SRX Chassis Cluster (High Availability).


To be able to manage the SRX Chassis Cluster through the management/revenue ports or by using NSM or other management devices.


The following table contains a list of common problems that you could face while trying to manage the SRX Chassis Cluster. Click on the related KB number / Technote Topic that most reflects the issue you are facing while managing the Chassis Cluster.

  KB21113   Can't manage Chassis Cluster (High Availability) - Troubleshooting Flow
  KB17161   Cannot Manage SRX via fxp0 in Chassis Cluster
  KB16827   Can you manage secondary node of Chassis Cluster with J-web?
  KB15580   'Backup-router' commad configuration on Chassis Cluster
  KB13288   Unable to access the management IP of the secondary node in a Chassis Cluster
  KB18181   How to add SRX Chassis Cluster into NSM
  KB12142   SNMP Monitoring of CPU utilization not working when in JSRP Cluster mode                 
  KB17783   How to access the secondary node when Telnet/SSH and console are not available
  KB18108                    Access the secondary device from Primary Device
  KB18228                What is SRX Virtual Chassis and is it added to NSM?
  Application Note   Configuring Chassis Clusters on Branch SRX Series Services Gateways and J Series Routers
  See section on 'In-Band Management of Chassis Clusters'

Modification History:
2020/07/30: Article reviewed for accuracy; minor non-technical edits.
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