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[SRC] RMA replacement hard drives all ship blank

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Article ID: KB21261 KB Last Updated: 07 Apr 2020Version: 2.0
Summary:
SRC RMA replacement hard drives all ship blank; no OS is installed.
Symptoms:
When you receive a new system, the hard drives have a version of SRC-PE pre-installed, but an RMA hard drive is shipped blank.

This affects all C-series hardware.
Solution:
Since the SRC system has a RAID configuration, you can install the new hard drive; it should then be formatted and have the OS installed automatically.

Note, if you had to RMA all the hard drives for the system, you will need to install the OS from the USB pen drive or CDROM.
 

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