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Trapeze Networks Customer Information

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Article ID: KB21330 KB Last Updated: 04 Mar 2017Version: 3.0
Summary:
As of May 21st, 2011, the trapezenetworks.com website and support portal will no longer be available and will automatically direct you to http://www.juniper.net. Juniper Networks has completed the integration of all of the Trapeze support tools, applications, content and software downloads into our award-winning Customer Support Center (CSC).
Symptoms:
Please note that Juniper Networks assigns individual user CSC accounts as opposed to a single company account-therefore all users will need to have an individual account for CSC access. If you don't have your secure CSC account already, please Create a CSC Account now.
Solution:
Helpful Juniper.net links:
If you have any problems registering, please contact our Customer Care team.

If you need to contact Juniper's Customer Care, please have the following information available:Name, address, telephone number and email address that was linked to the legacy Trapeze Support Portal account
  • Product Serial Number
  • Product Installation Location
  • Company URL
  • Trapeze Support Portal User ID (if available)
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