Support Support Downloads Knowledge Base Case Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

[EOL/EOE] Failure to import SRX into NSM

0

0

Article ID: KB22175 KB Last Updated: 18 Oct 2020Version: 2.0
Summary:
Note: A product listed in this article has either reached hardware End of Life (EOL) OR software End of Engineering (EOE).  Refer to End of Life Products & Milestones for the EOL, EOE, and End of Support (EOS) dates.
This article describes the issue of the failure to import SRX into NSM.
Symptoms:

When adding a SRX into NSM, NSM  is unable to import SRX. The following error message is displayed:

Description:

Error Code:

Error Text:
Device Exception

Error Details:
Attack version check exception in RPC - check device

Solution:

According to the error detail, you need to check the SRX side. Try using request security idp security-package install; it's status can be seen with the request security idp security-package install status command

. If any of the following errors are seen in the status area, then its related to the sig db update issue:

Done;Attack DB update : failed while deleting existing entries for platforms.xml
Done;Attack DB update : failed while deleting existing entries for groups.xml
Done;Attack DB update : failed while deleting existing entries for SignatureUpdate.xml

You need to recover SRX from a corrupted attack DB. For more information, refer to KB13372 - How to troubleshoot signature attack failure issue on SRX

Modification History:
2020-10-18: Tagged article for EOL/EOE.
 
Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search