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[SBR] How to upload the correct .der format certificate

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Article ID: KB23058 KB Last Updated: 08 Mar 2017Version: 4.0
Summary:
This article provides information on how to upload the correct .der format certificate.
Symptoms:
  • The SBR device was upgraded from 5.4 to 6.x and it was unable to upload the .DER certificate.

  • The certificate in .crt is not being uploaded and the Trusted Root certificate must be of type der error message is generated.
Cause:
 
Solution:
At times, SBR 5.4 certificates are saved in the .DER format, which is not accepted by the newer versions.

Error message: Trusted Root certificate must be of type der




To resolve this issue, perform the following procedure:

  1. Select Folder Options and clear the Hide extensions for known file type option.


  2. Change the root cert extension from .DER to .der (for example: Rootca.DER to Rootca.der).

  3. Upload this certificate and it will be successfully completed.
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