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How does a customer create an Enhancement Request (ER) ?

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Article ID: KB23751 KB Last Updated: 16 Jul 2014Version: 5.0
Summary:

This article provides information on how customers can log an ER (Enhancement Request) for a Juniper product.

Symptoms:

How do I submit an ER (Enhancement Request) or Product Enhancement Request for a Juniper product?

Cause:

Solution:

Submit your requests to improve/enhance Juniper products to your Juniper sales contact:

  • Juniper Sales Account team, or
  • Commercial or Territory Representative, or
  • Juniper Partner/Reseller

To identify the Juniper sales contact in your area, refer to the following link: https://www.juniper.net/us/en/how-to-buy/

The Juniper sales contact will submit an Enhancement Request (ER) in the tracking database.
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