Support Support Downloads Knowledge Base Juniper Support Portal Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

[SRC/E-series] Show SSCC info counters on ERX exceeds the count



Article ID: KB24868 KB Last Updated: 12 Jul 2012Version: 1.0

This article describes the issue of the Show SSC info counters on ERX exceeding the count.

In the SSCC info on ERX , the Interface Active counters show a huge value. The output of show SSCC info counter was 4294935296:
IENT-E320:VR1#show sscc info
The SSC Client is connected to:
The SSC Client configured protocols : IP(v4), DHCP(v4)
The SSC Client configured servers are:
Local Source: <not configured>, Local Source Address:
The configured transport router is: default
The configured retry timer is (seconds): 90
The configured update-policy-request is: Disabled
The connection state is: Open
SSC Client Statistics:
DEC messages received 13073082
Config decisions received 0
Accounting decisions received 0
Decisions failed 4
Error decisions received 0
RPT messages sent 7166589
OPN message sent 24
CAT messages received 24
CC messages sent 0
CC messages received 23
Interface creations 630053
Interface deletions 630048
Interfaces active 4294935296 <<<<<<
Interface transitions 1228096
SSQ messages received 0
COPS sessions opened 0
SSC messages sent 0
Internal errors 0
Comm errors 0
Discover notifications 0
Discovers active 0
Discover transitions 0
Discover creations 0
Discovers deletions 0
Address active 0
Address transitions 0
Address creations 0
Address deletions 0


This issue occurs at the time of the SRP switch. After the SRP switch, SSCC does not restore the interface active counter value. So, the value of the interface active counter turns to zero (with subscribers still being up). When the subscriber goes down, the counter value gets decremented, goes to negative, and a huge value is noticed.

Contact JTAC for further information and assistance.

Comment on this article > Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Getting Up and Running with Junos

Getting Up and Running with Junos Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search