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[SRC/E-series] Show SSCC info counters on ERX exceeds the count

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Article ID: KB24868 KB Last Updated: 12 Jul 2012Version: 1.0
Summary:

This article describes the issue of the Show SSC info counters on ERX exceeding the count.

Symptoms:
In the SSCC info on ERX , the Interface Active counters show a huge value. The output of show SSCC info counter was 4294935296:
IENT-E320:VR1#show sscc info
The SSC Client is connected to: 10.80.19.202:3288
The SSC Client configured protocols : IP(v4), DHCP(v4)
The SSC Client configured servers are:
Primary: 10.80.19.201:3288
Secondary: 10.80.19.202:3288
Tertiary: 0.0.0.0:0
Local Source: <not configured>, Local Source Address: 10.80.54.100
The configured transport router is: default
The configured retry timer is (seconds): 90
The configured update-policy-request is: Disabled
The connection state is: Open
SSC Client Statistics:
DEC messages received 13073082
Config decisions received 0
Accounting decisions received 0
Decisions failed 4
Error decisions received 0
RPT messages sent 7166589
OPN message sent 24
CAT messages received 24
CC messages sent 0
CC messages received 23
Interface creations 630053
Interface deletions 630048
Interfaces active 4294935296 <<<<<<
Interface transitions 1228096
SSQ messages received 0
COPS sessions opened 0
SSC messages sent 0
Internal errors 0
Comm errors 0
Discover notifications 0
Discovers active 0
Discover transitions 0
Discover creations 0
Discovers deletions 0
Address active 0
Address transitions 0
Address creations 0
Address deletions 0

Cause:

Solution:
This issue occurs at the time of the SRP switch. After the SRP switch, SSCC does not restore the interface active counter value. So, the value of the interface active counter turns to zero (with subscribers still being up). When the subscriber goes down, the counter value gets decremented, goes to negative, and a huge value is noticed.

Contact JTAC for further information and assistance.

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