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[WLM] A user is locked out of RingMaster and has forgotten their password

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Article ID: KB25077 KB Last Updated: 04 Mar 2017Version: 2.0
Summary:
This article describes the issue of a user being locked out of RingMaster and has forgotten their password.
Symptoms:
A user is locked out of RingMaster and has forgotten their password.
Cause:

Solution:
If users lock themselves out of Ringmaster and forget their  password, perform the following procedure:

  1. The easiest solution is to de-activate the password mechanism. You have to edit the services-conf.xml file (Ringmaster/conf/services-conf.xml) and change the value of allow-all-users to true

    From
    ACCESS-CONTROL allow-remote-access="no" allow-all-users="false
    To
    ACCESS-CONTROL allow-remote-access="no" allow-all-users="true"> 
  2. Restart the RingMaster services.
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