Support Support Downloads Knowledge Base Service Request Manager My Juniper Community

Knowledge Base

Search our Knowledge Base sites to find answers to your questions.

Ask All Knowledge Base Sites All Knowledge Base Sites JunosE Defect (KA)Knowledge BaseSecurity AdvisoriesTechnical BulletinsTechnotes Sign in to display secure content and recently viewed articles

[Junos Space] FAQ: All about Junos SPACE licensing and contract information .

0

0

Article ID: KB25500 KB Last Updated: 03 Jan 2018Version: 2.0
Summary:
This article discusses the following Frequently Asked Questions (FAQs):
  1. What is the procedure to obtain Junos Space License for physical JA1500  Space Appliance/Junos Space Virtual Machine instance?
  2. Do I need a license for running Junos Space?
  3. Service Now running in Demo Mode . How do I activate Service Now /Service Insight ?
  4. Do I need to apply separate licenses individually to my Junos Space nodes if they operate in fabric (Cluster)?
  5. What are all different kind of Apps supported on Junos Space ?
  6. Do I need separate licenses for individual Apps installed on top of Junos Space , eg , Network Director /Security Director/ Network Activate ?
  7. Additional information regarding Junos Space licenses .
Symptoms:
Licensing and Contract information for Junos Space is unclear .
Solution:
  1. What is the procedure to obtain Junos Space License for physical JA1500 Space Appliance/Junos Space Virtual Machine instance?
    License file can be generated using License Management System (LMS ). To know more about LMS, refer to Activate Your Product using LMS 
    To know about Serial number of physical appliances (JA1500/JA2500 ) refer to KB 28904
    NOTE : In case of Space running on VM machine , either obtain this unique 16 digit code from Customer Care or contact your local Juniper SE to assist with obtaining a license . Once the license is obtained , you can install it via the WebUI of Junos Space . For more information, refer to Generate Junos Space License.
  2. Do I need a license file for running Junos Space?
    The default license is loaded during the initial installation process and is valid for 60 day trial limit . Once the 60 days has expired, the only functionality that is enabled is to activate a license .
    Service Now activation is independent of Junos Space licensing.  To know more about Service Now activation, refer to FAQ point 3 .  Once the 60 days trial license expires, unless the commercial license is applied, Junos Space cannot operate any further.
  3. Service Now is running in Demo Mode. How do I activate Service Now /Service Insight?
    Service Now will be in demo mode until it is activated either by an offline method or an online method .
    • To activate offline, you will need to obtain the standalone or partner-proxy license file and apply it in Junos Space.
    • To activate online, you will need a connection to our Juniper Support System ( JSS ) to activate Service Now.  You will need a valid Juniper Support Contract  to which an 'Organization' ( Service Now -> Admin -> Organization ) is registered with.  For more information, refer to Service Now Modes.

    Service Insight by default is disabled.  Service Insight gets enabled along with Service Now if the Support Contract level is  Juniper Care or higher .
     
  4. Do I need to apply separate licenses individually to my Junos Space nodes if they operate in fabric (Cluster)?
    There are two kinds of Junos Space licenses which can be generated. One is for a standalone and the other for fabric (cluster).
    Only one single license file is applied to Junos Space; and, depending upon the kind of license (standalone or Fabric), Junos Space enables the respective capability.
  5. What Apps are currently supported on Junos Space?
    Refer to  Network Management Platform and supported Apps
  6. Do I need separate licenses for running individual Apps on top of Junos Space, eg. Network Director /Security Director/ Network Activate?
    One Junos Space Platform license will enable use of all Apps regardless of whether a customer has purchased licenses for them or not.

    If a customer does decide to use an App within Junos Space they are supposed to buy a license as a right to use that App only. Upon the fulfillment of the order Juniper will send a License document which is legal verbiage (terms & agreements etc) and a unique serial number that will be associated with the purchased App. so that Juniper can apply a service agreement to the App.

    When a customer calls in for support, Customer Care will ask them for the S/N of the App (which they should have received on the document sent to them when they purchase the App license). Customer Care will then check for service on the App and if there is no entitlement, they will be denied technical support. If the customer is not able to provide a serial number for the App, they will also be denied support because this would mean that they have not purchased the license for the App and so they are using it illegally.
  7. Additional information regarding Junos Space licenses.
Affected Products Browse the Knowledge Base for more articles related to these product categories. Select a category to begin.

Security Alerts and Vulnerabilities

Security Alerts and Vulnerabilities Product Alerts and Software Release Notices Problem Report (PR) Search Tool EOL Notices and Bulletins JTAC User Guide Customer Care User Guide Pathfinder SRX High Availability Configurator SRX VPN Configurator Training Courses and Videos End User Licence Agreement Global Search