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The detection/fallback notification mail is not being sent from the SRX device



Article ID: KB26517 KB Last Updated: 26 Feb 2020Version: 2.0
This article describes the issue of the notification mail not being sent from the SRX device to the mail sender, even though the notify-mail-sender is configured for virus detection or fallback-block.

The following configuration is an example of notify-mail-sender for virus detection:

root@srx# show security utm feature-profile
anti-virus {
    type kaspersky-lab-engine;
    kaspersky-lab-engine {
        pattern-update {
        email-notify {
            admin-email "";
            custom-message "Pattern Updated";
            custom-message-subject "Pattern update done";
    profile custom-av-profile {
        notification-options {
            virus-detection {
                type message; 
custom-message "Virus detected in your mail";
                custom-message-subject "Virus Detection Notification";


However, a notification mail is not sent from the SRX device to the sender with only the configuration.

The following notification features on AV need the configuration for the SMTP feature:
  • pattern update

  • virus detection

  • fallback-block

But the SMTP information is not configured, as seen in the above example.

Note: The following notification features do not require the SMTP configuration:
  • custom-message for virus detection.

  • custom-message for fallback-block.

  • fallback-non-block.
To complete the configuration, the following SMTP server configuration is required:
root@srx# show smtp
    primary-server {
        login "" {
            password "$ABC123"; ## SECRET-DATA
Modification History:
2020-02-26: minor non-technical edits.

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