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[T, M, MX]How to get a core-dump off the router and to the Juniper FTP server

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Article ID: KB26963 KB Last Updated: 15 May 2013Version: 1.0
Summary:
This article shows how to perform a core dump for analysis. Routers generate core-dumps when a serious issue is encountered. The support engineers needs the core-dump(s) to decode them and determine whether the issue is a known hardware or software issue.

In order for JTAC to decode the core-dump, the core-dump needs to be taken from the router and then uploaded to the Juniper FTP server.

Symptoms:
 
Cause:
 
Solution:
 The first step is to locate the core-dumps.

You can issue the command:

> show system core-dumps

Example output:

-rw-r--r-- 1 root wheel 12345678 Feb 14 16:40 /var/crash/core-TAZ-TBB-0.gz.core.0
/var/tmp/*core*: No such file or directory
/var/crash/kernel.*: No such file or directory
/tftpboot/corefiles/*core*: No such file or directory

The output shows us that the core-dump is located in the /var/crash/ directory.


Once you know where the file is located, you want to copy it to a remote system.

The steps for that are provided in this Juniper document:

www.juniper.net/techpubs/en_US/junos9.6/information-products/topic-collections/nog-baseline/files-directories-copying.html


Once you have copied it to another location, such as a PC, you will want to upload it to the Juniper FTP server.

FTP to ftp.juniper.net .
   root@router> ftp 207.17.137.56
Login as user "anonymous".
Name (ftp.juniper.net:jtac): anonymous .
Use your email address as the password.
Change the directory to "pub/incoming".
   ftp> cd pub/incoming
If you have not created a directory with the case number, do so now, otherwise skip to step 6.
   ftp> mkdir <Your Case Number>
Change the directory to the directory with your case number.
   ftp> cd <Your Case Number>
Set file transfer to binary. 
   ftp> binary
"put" the file onto the Juniper Networks FTP server. 
   ftp> put <Your File Name>
Once done, you can quit.
   ftp> quit

At this point, you wait for JTAC to receive the core-dump and decode it.

On average, it takes about 30 minutes for the core-dump to get to the server, though it can take longer. 

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