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Data Collection Checklists - Master list - 'What to Collect' when opening a case or troubleshooting

  [KB26990] Show Article Properties


Summary:

This article contains a master list of the Data Collection Checklists.


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Symptoms:

What information should I collect to assist in troubleshooting prior to opening a case?


The goal of this document is to reduce the time spent on initial data collection and reduce time to resolve by providing a comprehensive list of what to collect or gather to troubleshoot an issue.
 
Solution:
 
Product Family Data to Collect
ACX Series KB27251 - [ACX] Data Collection Checklist
ADC KB27171 - [ADC] Data Collection Checklist
Contrail KB32131 - [Contrail] Data Collection Checklist
E Series KB27972 - [E Series] Data Collection Checklist
EX Series KB26813 - [EX Series] Data Collection Checklist
ISG Series KB23844 - [ScreenOS] Data Collection Checklist
J Series KB22783 - [J-Series] Data Collection Checklist
Junos Content Encore (MFC) KB27285 - [Junos Content Encore] Data Collection Checklist
JSA/STRM Series KB14166 - [STRM] What logs to collect before opening a STRM support case
M Series KB22637 - [M/MX/PTX/T] Data Collection Checklist
PTX Series KB22637 - [M/MX/PTX/T] Data Collection Checklist
MX Series KB22637 - [M/MX/T] Data Collection Checklist
NetScreen (NS) Series KB23844 - [ScreenOS] Data Collection Checklist
NFX Series KB32229 - [NFX] Data Collection Checklist
NSM/NSMXpress KB24982 - NSM Support tool created by JTAC  or
KB9846 - What information do I need to Collect before Opening an NSM case?
OAC Series KB20149 - OAC install fails. What should I collect to troubleshoot the issue?
QFX3500 KB26813 - [QFX3500] Data Collection Checklist
SBR Series KB27108 - [SBR Enterprise] Data Collection Checklist for Steel-Belted Radius Enterprise and Global Enterprise Editions
KB27063 - [SBR Carrier] Data Collection Checklist
SRX Series KB21781 - [SRX] Data Collection Checklist
SSG Series KB23844 - [ScreenOS] Data Collection Checklist
T Series KB22637 - [M/MX/PTX/T] Data Collection Checklist
UAC KB28028 - [UAC] Data Collection Checklist
WX/WXC/CMS KB9463 - [WX/WXC/CMS] Data Collection Checklist

 
Modification History:

2018-09-28: Added Contrail and NFX product series.
2017-04-24: Added PTX product series to the list.  Removed MAG, SA, and IDP product series from the list.

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