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Data Collection Checklists - 'What to Collect' when opening a case to troubleshoot an issue

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Article ID: KB26990 KB Last Updated: 06 Dec 2021Version: 14.0
Summary:

This article contains a collection of checklists for many of Juniper Networks products. Collecting data and logs prior to opening a case can help identify problems as well as reduce time to resolution.

Solution:
Product Family Data to Collect
ACX Series KB27251 - [ACX] Data Collection Checklist
Apstra Fabric Conductor KB36781 - [Apstra] Data Collection Checklist - Logs/data to collect for troubleshooting
Contrail KB32131 - [Contrail] Data Collection Checklist
E Series KB27972 - [E Series] Data Collection Checklist
EX Series KB26813 - [EX/QFX Series] Data Collection Checklist
ISG Series KB23844 - [ScreenOS] Data Collection Checklist
Junos Content Encore KB27285 - [Junos Content Encore] Data Collection Checklist
JSA/STRM Series KB14166 - [STRM] What logs to collect before opening a STRM support case
M Series KB22637 - [M/MX/PTX/T] Data Collection Checklist
MX Series KB22637 - [M/MX/T] Data Collection Checklist
NetScreen (NS) Series KB23844 - [ScreenOS] Data Collection Checklist
NFX Series KB32229 - [NFX] Data Collection Checklist
NorthStar Controller KB36119 - [NorthStar] Data Collection Checklist
NSM/NSMXpress KB24982 - NSM Support tool created by JTAC  or
KB29252 -[NSM] Logs/Information to collect before opening a JTAC support Case.
PTX Series KB22637 - [M/MX/PTX/T] Data Collection Checklist
QFX KB26813 - [EX/QFX] Data Collection Checklist
SBR Series KB27063 - [SBR Carrier] Data Collection Checklist
SRX Series KB21781 - [SRX] Data Collection Checklist
SSG Series KB23844 - [ScreenOS] Data Collection Checklist
Junos Space KB17407 - [Junos Space] How to collect error log files
Policy Enforcer KB35696 - How to collect Policy Enforcer logs
T Series KB22637 - [M/MX/PTX/T] Data Collection Checklist
Modification History:
  • 2021-12-06: Added Junos Space & Policy Enforcer

  • ‚Äč2021-04-12: Added Apstra data collection checklist reference to the list

  • 2020-07-30: Added NorthStar Controller product to the list

  • 2020-06-29: Removed reference to J-Series.

  • 2020-05-20: Fixed title of KB26813 to include EX/QFX.

  • 2019-10-29: Removed EOS products. Added related link KB23337 

  • 2018-09-28: Added Contrail and NFX product series.

  • 2017-04-24: Added PTX product series to the list.  Removed MAG, SA, and IDP product series from the list.

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