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Data Collection Checklists - 'What to Collect' when opening a Service Request to troubleshoot an issue

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Article ID: KB26990 KB Last Updated: 20 May 2020Version: 10.0
Summary:

This article contains a collection of checklists for many of Juniper Networks products. Collecting data and logs prior to opening a Service Request can help identify problems as well as reduce time to resolution.

 

Solution:
Modification History:

2020-05-20: Fixed title of KB26813 to include EX/QFX.
2019-10-29: Removed EOS products. Added related link KB23337 
2018-09-28: Added Contrail and NFX product series.
2017-04-24: Added PTX product series to the list.  Removed MAG, SA, and IDP product series from the list.

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