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Data Collection Checklists - 'What to Collect' when opening a Service Request to troubleshoot an issue

  [KB26990] Show Article Properties


This article contains a collection of checklists for many of Juniper Networks products.  Collecting data and logs prior to opening a Service Request can help identify problems as well as reduce time to resolution.


Modification History:

2019-10-29: Removed EOS products. Added related link KB23337 
2018-09-28: Added Contrail and NFX product series.
2017-04-24: Added PTX product series to the list.  Removed MAG, SA, and IDP product series from the list.

Related Links: